Customer Success Manager

3 days ago

Hyderabad, Telangana, India Zenoti Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Your responsibilities will include:

  • Building value-based customer relationship
  • Gathering intelligent product feedback and recommendations from the customers
  • Developing customer focused processes for ensuring customer success
  • Applying domain expertise to close deals
  • Ensuring high user adoption of customer success management application
  • Implementing best practices to improve customer success
  • Ensuring smooth onboarding handoff

Skills you'll need:

  • A passion for customer success and laser focus on providing customer value.
  • 3 - 6 years of overall experience in dealing with customers.
  • Ability to understand, articulate, interact with, and manage customer expectations
  • Open to travel to customer locations on short notice, when required.
  • Experience dealing with large, complex accounts building relationships at C- Level.
  • A 4-year degree in engineering or equivalent
  • PMP is an added advantage
  • Knowledge of how enterprise implementations, professional services, support processes work – will be a definite plus.

Why Zenoti?

  • Be part of an innovative company that is revolutionizing the wellness and beauty industry.
  • Work with a dynamic and diverse team that values collaboration, creativity, and growth.
  • Opportunity to lead impactful projects and help shape the global success of Zenoti's platform.
  • Attractive compensation.
  • Medical coverage for yourself and your immediate family.
  • Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.
  • Regular social activities, and opportunities to give back through social work and community initiatives.

Join Zenoti and be a part of our mission to empower wellness businesses worldwide

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