Customer Success manager

1 week ago

Hyderabad, Telangana, India Good Health Company Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title:
Customer Success Manager – D2C

  • Location:
    Hyderabad
  • Work Type:
    Onsite
  • Shift:
    Day Shift
  • Working Days:
    6 Days a Week

About the Role:

We are seeking an experienced
Customer Success Manager (CSM)
with a strong background in
Direct-to-Consumer (D2C) businesses
. The ideal candidate will be responsible for building strong customer relationships, driving adoption of our solutions, ensuring client satisfaction, and enabling customer retention and growth.

Key Responsibilities:

  • Act as the primary point of contact for D2C clients, ensuring their needs are met and exceeded.
  • Drive customer onboarding, adoption, engagement, and renewal processes.
  • Understand client business goals and align our solutions to deliver maximum value.
  • Manage customer escalations with empathy and ensure timely resolution.
  • Conduct regular check-ins, business reviews, and feedback sessions with clients.
  • Collaborate with internal teams (Sales, Marketing, Product, Operations) to resolve customer queries and improve overall experience.
  • Analyze customer data and usage patterns to identify opportunities for upselling or cross-selling.
  • Develop strategies to reduce churn and improve Net Promoter Score (NPS).
  • Keep up with D2C market trends and customer experience best practices.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field. MBA is a plus.
  • 3–6 years of proven experience in Customer Success / Account Management, preferably in the D2C / E-commerce industry.
  • Strong understanding of
    customer lifecycle management, retention strategies, and D2C ecosystem.
  • Excellent communication, interpersonal, and relationship-building skills.
  • Problem-solving mindset with the ability to handle complex situations.
  • Familiarity with CRM tools (HubSpot, Salesforce, Zoho, etc.) and analytics platforms.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

  • Manager, Customer Success

    1 week ago

    Hyderabad, Telangana, India insightsoftware Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionThe Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team's performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products and solutions, leading to both...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India ORBCOMM Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Join Us as Customer Success Manager (CSM)  Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India Orbcomm Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Join Us as Customer Success Manager (CSM)Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored...

  • Customer Success Manager

    1 week ago

    Hyderabad, Telangana, India insightsoftware Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionCore ResponsibilitiesTrusted Advisor & Relationship ManagementAct as the primary point of contact and strategic advisor for enterprise customers.Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value.Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and...

  • Customer Success Manager

    1 week ago

    Hyderabad, Telangana, India Innovapptive Full time ₹ 5,00,000 - ₹ 25,00,000 per year

    Customer Success Manager Location: Hyderabad, India Employment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, Medical Job Description About Us At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM...

  • Customer Success Manager

    1 week ago

    Hyderabad, Telangana, India Innovapptive Inc Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Location: Hyderabad, IndiaEmployment Type: Full-Time; SalariedCompensation: Base Salary, Bonus, MedicalJob DescriptionAbout UsAt Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM Maximo and is disrupting and digitizing...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India Aqua Security Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    About the RoleWe are seeking a passionate and experienced Customer Success Manager (CSM) to join our Digital Scaled Success Team in Hyderabad, India. As part of a global initiative to manage customers with an ARR ≤ $100K and a combined portfolio of $10M, you will play a vital role in driving customer onboarding, enablement, product adoption, and retention....

  • Customer Success Manager

    7 days ago

    Hyderabad, Telangana, India Zenoti Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Customer Success Manager Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more....

  • Customer Success Manager

    7 days ago

    Hyderabad, Telangana, India NNIIT Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionNNIIT is India's premier learning platform designed to enhance students' learning abilities through practice and assessment. We offer effective e-learning modules, practice sessions, and test series for students from 6th to 12th grade. Our platform is dedicated to improving educational outcomes for students across the country.Role...

  • Customer Success Manager

    1 week ago

    Hyderabad, Telangana, India Darwinbox Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Customer Success Manager ensures customers achieve their desired outcomes by building strong relationships, providing support, and guiding them through product adoption. They focus on customer retention, satisfaction, and driving long-term business growth.About Darwinbox:Darwinbox is Asia's fastest-growing HR technology platform. Brainchild of alumni from...