Customer Success Manager
3 days ago
Customer Success Manager
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500. We are also proud to be recognized as a Great Place to Work CertifiedTM for as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit:
Your responsibilities will include:
- Building value-based customer relationship
- Gathering intelligent product feedback and recommendations from the customers
- Developing customer focused processes for ensuring customer success
- Applying domain expertise to close deals
- Ensuring high user adoption of customer success management application
- Implementing best practices to improve customer success
- Ensuring smooth onboarding handoff
Skills you'll need:
- A passion for customer success and laser focus on providing customer value.
- 3 - 6 years of overall experience in dealing with customers.
- Ability to understand, articulate, interact with, and manage customer expectations
- Open to travel to customer locations on short notice, when required.
- Experience dealing with large, complex accounts building relationships at C- Level.
- A 4-year degree in engineering or equivalent
- PMP is an added advantage
- Knowledge of how enterprise implementations, professional services, support processes work – will be a definite plus.
Why Zenoti?
- Be part of an innovative company that is revolutionizing the wellness and beauty industry.
- Work with a dynamic and diverse team that values collaboration, creativity, and growth.
- Opportunity to lead impactful projects and help shape the global success of Zenoti's platform.
- Attractive compensation.
- Medical coverage for yourself and your immediate family.
- Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.
- Regular social activities, and opportunities to give back through social work and community initiatives.
Join Zenoti and be a part of our mission to empower wellness businesses worldwide
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Experience LevelSenior Level-
Manager, Customer Success
5 days ago
Hyderabad, Telangana, India insightsoftware Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob DescriptionThe Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team's performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products and solutions, leading to both...
-
Customer Success Manager
2 weeks ago
Hyderabad, Telangana, India ORBCOMM Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJoin Us as Customer Success Manager (CSM)Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored...
-
Customer Success Manager
1 week ago
Hyderabad, Telangana, India ORBCOMM Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJoin Us as Customer Success Manager (CSM) Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored...
-
Customer Success Manager
1 week ago
Hyderabad, Telangana, India Orbcomm Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJoin Us as Customer Success Manager (CSM)Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored...
-
Customer Success Manager
4 weeks ago
Hyderabad, Telangana, India Magnitude Software Ind Pvt Full timeJob DescriptionJob DescriptionCore ResponsibilitiesTrusted Advisor & Relationship Management- Act as the primary point of contact and strategic advisor for enterprise customers.- Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value.- Lead structured renewal discussions, QBRs (Quarterly Business...
-
Customer Success Manager
6 days ago
Hyderabad, Telangana, India insightsoftware Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob DescriptionCore ResponsibilitiesTrusted Advisor & Relationship ManagementAct as the primary point of contact and strategic advisor for enterprise customers.Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value.Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and...
-
Customer Success Manager
6 days ago
Hyderabad, Telangana, India Innovapptive Full time ₹ 5,00,000 - ₹ 25,00,000 per yearCustomer Success Manager Location: Hyderabad, India Employment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, Medical Job Description About Us At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM...
-
Customer Success Manager
5 days ago
Hyderabad, Telangana, India Innovapptive Inc Full time ₹ 6,00,000 - ₹ 12,00,000 per yearLocation: Hyderabad, IndiaEmployment Type: Full-Time; SalariedCompensation: Base Salary, Bonus, MedicalJob DescriptionAbout UsAt Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM Maximo and is disrupting and digitizing...
-
Customer Success Manager
1 week ago
Hyderabad, Telangana, India Aqua Security Full time ₹ 8,00,000 - ₹ 24,00,000 per yearAbout the RoleWe are seeking a passionate and experienced Customer Success Manager (CSM) to join our Digital Scaled Success Team in Hyderabad, India. As part of a global initiative to manage customers with an ARR ≤ $100K and a combined portfolio of $10M, you will play a vital role in driving customer onboarding, enablement, product adoption, and retention....
-
Customer Success Manager
2 weeks ago
Hyderabad, Telangana, India Makro Group Full time ₹ 6,00,000 - ₹ 18,00,000 per yearCustomer Success Manager CSPM - DDiJob Title: Customer Success Manager (Software Product)Location: Madhapur, Hyderabad, Telangana (On-Site)Job Type: Full-timeExperience: 8+ yearsEducation: Bachelor/Master in Computer Science (Preferably with MBA/PG in Business Administration/Business Management)Job Description:DDi Smart Technology is seeking an experienced...