Customer Success Manager
2 days ago
Company Description
NNIIT is India's premier learning platform designed to enhance students' learning abilities through practice and assessment. We offer effective e-learning modules, practice sessions, and test series for students from 6th to 12th grade. Our platform is dedicated to improving educational outcomes for students across the country.
Role Description
In this full-time, on-site role located in Hyderabad, the Customer Success Manager will oversee the satisfaction and retention of our customers. Day-to-day tasks include building and maintaining relationships with customers, addressing their concerns, analyzing customer feedback, and ensuring a high level of customer service. The manager will also work on developing strategies to continuously enhance customer experience and satisfaction.
Qualifications
- Skills in Customer Satisfaction and Customer Service
- Proficiency in Customer Retention and Relationship Building
- Strong Analytical Skills
- Excellent communication and interpersonal skills
- Previous experience in customer success or a related role is a plus
- Bachelor's degree in Business Administration, Marketing, or a related field
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