Customer Success Manager
3 days ago
Role Description
We're looking for a
Customer Success Manager
to drive product adoption, build strong client relationships, and lead long-term success across key accounts. This is an
onsite role based in Bangalore
, ideal for candidates with
2–4 years of experience
in customer success or account management within the SaaS and supply chain space.
Location:
Bangalore (Onsite)
Experience:
2–4 years
𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀
• Own onboarding, engagement, and retention for D2C and SMB clients
• Drive adoption of new product capabilities
• Collaborate across product and delivery as the voice of the customer
• Track key success metrics and ensure platform utilization
• Proactively manage risk and solve issues
𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀
• 2+ years in SaaS customer success or account management
• Brand side supply chain experience is a must
• Exposure to AI/ML-led products is a plus
• Strong communication and problem-solving skills
• High ownership mindset, comfortable in fast-paced environments
• Experience with strategic clients preferred
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