Customer Success Manager

3 days ago


Hyderabad, Telangana, India KonnectNXT Full time

Role Description

We're looking for a
Customer Success Manager
to drive product adoption, build strong client relationships, and lead long-term success across key accounts. This is an
onsite role based in Bangalore
, ideal for candidates with
2–4 years of experience
in customer success or account management within the SaaS and supply chain space.


Location:
Bangalore (Onsite)


Experience:
2–4 years

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀


• Own onboarding, engagement, and retention for D2C and SMB clients


• Drive adoption of new product capabilities 


• Collaborate across product and delivery as the voice of the customer 


• Track key success metrics and ensure platform utilization 


• Proactively manage risk and solve issues

𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀


• 2+ years in SaaS customer success or account management 


• Brand side supply chain experience is a must 


• Exposure to AI/ML-led products is a plus 


• Strong communication and problem-solving skills 


• High ownership mindset, comfortable in fast-paced environments 


• Experience with strategic clients preferred



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