Customer Success Manager

5 days ago

Hyderabad, Telangana, India Loop Health Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About the Role

As a Customer Success Manager at Loop, you will play a key role in driving customer goals, revenue expansion and product utilisation by ensuring the activation, engagement, success, retention, and growth of Loop's key, enterprise or mid-market clients.

This role is focused on high-impact, high-value activities in all aspects of business development and retention.

What you would do:

  • Develop a deep relationship with the customer and an understanding of their employee health to suggest specific Loop Health product features, interventions, and value propositions - map and build relationships with key stakeholders for your accounts to ensure they are engaged with us throughout the year
  • Be a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefits
  • Increase renewal rates, drive adoption and consumption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell)
  • Learn about Health Insurance and Loop Health benefits so that you can articulate the value to existing and new customers - educate our clients about health benefits management and onboard them to our own dashboards and roster management tools
  • Help execute and iterate the Loop Health onboarding experience to maximise client enrolment in our app and understanding of our benefits
  • Be the customer's voice within Loop Health providing feedback to our Product team to develop/identify new features
  • Serve as the internal voice of the customer and advocate for our client's needs (services, support, product management, executive alignment)
  • Be extremely process-driven and document notes, MoMs, RCAs and managing escalations with clients and driving them internally across different teams
  • Manage and track ongoing roster management such as addition/deletion of employees on an ongoing basis and share active employee lists and premium consumed statements with clients on a recurring basis
  • Define and measure leading indicators and calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts, in partnership with the sales team
  • Identify opportunities for customer references, testimonials and case studies
  • You may be required to travel on-demand to a customer site for short visits

What we are looking for:

  • Minimum 5 years of experience in customer success serving enterprise customers with more than 1000 employees
  • Experience working in an Insurance Broking Industry or Insurance preferred.
  • Has prior sales experience or feels comfortable selling
  • Process-oriented and analytical
  • Previous experience using CRM tools, ticketing software and other tech enablement preferred
  • Advanced knowledge of Microsoft Excel and Word
  • Passion for solving client challenges and commitment to client delight
  • Proven ability to coach, mentor, and develop individual contributors
  • Naturally curious, with excellent critical-thinking skills

  • Manager, Customer Success

    2 weeks ago

    Hyderabad, Telangana, India insightsoftware Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionThe Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team's performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products and solutions, leading to both...

  • Customer Success Manager

    3 days ago

    Hyderabad, Telangana, India KonnectNXT Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Role DescriptionWe're looking for aCustomer Success Managerto drive product adoption, build strong client relationships, and lead long-term success across key accounts. This is anonsite role based in Bangalore, ideal for candidates with2–4 years of experiencein customer success or account management within the SaaS and supply chain space.Location:Bangalore...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India insightsoftware Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job DescriptionCore ResponsibilitiesTrusted Advisor & Relationship ManagementAct as the primary point of contact and strategic advisor for enterprise customers.Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value.Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India SellersCommerce Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Location: Hyderabad, TLExperience: 4 to 8 years in customer success rolesRole SummaryWe're looking for a proactive, process-driven Customer Success Manager to own and scale post-sales customer experience across onboarding, retention, and revenue growth. This role is critical in ensuring customer health, reducing churn, and building a scalable CS function in...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India Darwinbox Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Customer Success Manager ensures customers achieve their desired outcomes by building strong relationships, providing support, and guiding them through product adoption. They focus on customer retention, satisfaction, and driving long-term business growth.About Darwinbox:Darwinbox is Asia's fastest-growing HR technology platform. Brainchild of alumni from...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India NirogGyan Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Customer Success Manager – NirogGyanLocation: Hyderabad / RemoteCompensation: ₹4–6 LPA + Performance Incentives + ESOPsApply: | About NirogGyanNirogGyan is a healthtech SaaS platform transforming patient engagement through smart, API-driven lab reports. We partner with 40+ healthcare institutions and diagnostic labs to improve health outcomes using...

  • Customer Success Manager

    5 days ago

    Hyderabad, Telangana, India NNIIT Full time ₹ 36,000 - ₹ 42,000 per year

    Job Title: Customer Success ManagerCompany: NNIITLocation: HyderabadBudget / Salary Range: ₹3 – 3.5 LPAEmployment Type: Full-timeAbout NNIITNNIIT is an innovative E-Learning platform dedicated to helping students enhance their academic learning. We cater to students from 6th to 12th grade, with a specialized focus on JEE Main, JEE Advanced, and...

  • Customer Success Manager

    2 days ago

    Hyderabad, Telangana, India GoodSpace AI Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We're Hiring: Client Success ManagerLocation:Hyderabad, TelanganaExperience:1–3 YearsJob DescriptionWe're looking for adynamic and creative Client Success Managerfrom an event management background who can ideate, plan, and execute corporate events end-to-end while ensuring exceptional client satisfaction.Key Responsibilities:Understand client requirements...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India Highspot Full time ₹ 80,00,000 - ₹ 2,00,00,000 per year

    About Highspot Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot...

  • Senior Manager, Customer Success

    4 days ago

    Hyderabad, Telangana, India griddable Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionFor our customers who wish to get the most value out of Salesforce with an enterprise experience, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to...