Customer Success Manager
5 days ago
Customer Success Manager – NirogGyanLocation: Hyderabad / RemoteCompensation: ₹4–6 LPA + Performance Incentives + ESOPsApply: | About NirogGyanNirogGyan is a healthtech SaaS platform transforming patient engagement through smart, API-driven lab reports. We partner with 40+ healthcare institutions and diagnostic labs to improve health outcomes using technology and data insights.Your MissionDrive a structured, metrics-driven customer success program that delivers measurable business results. This is not a typical relationship management role—it's a high-impact position focused on performance, data, and strategic engagement.Success Metrics You'll OwnMaintain 4 via systematic feedback programs Generate 25% referral rate from existing clients Conduct 100+ patient interviews annually to gather product insights Drive 10% annual upsell revenue through expansion opportunities Ensure 50% client dashboard adoption within first three months Maintain monthly touchpoints with every active client Attain Engagement Score of 5 before each renewalYour Engagement ProcessYou'll execute our 10-Level Customer Engagement Framework: L1–L3 (Months 1–2): Onboarding excellence – intro calls, business alignment, regular updates L4–L5 (Months 3–4): Performance tracking – dashboard adoption, usage optimization, feedback loops L6–L7 (Month 5): Advocacy building – NPS scoring, testimonials, referral generation L8–L10 (Months 6–12): Renewal & expansion – ROI analysis, upselling, and retentionWhat We're Looking ForProcess-driven mindset: Comfortable with structured workflows and detailed tracking Results-oriented: Proven record in achieving retention, NPS, or expansion goals Healthcare context: Understanding of diagnostic labs, patient workflows, and healthcare stakeholders Data proficiency: Skilled at analyzing usage metrics and customer behavior trends Strong communication: Professional engagement across calls, emails, and digital channels Startup DNA: High ownership, agility, and comfort in a founder-led, fast-paced environmentWhy Join NirogGyanMake a direct, measurable impact on customer outcomes and business growthWork within a systematic, framework-based approach—no guessworkCollaborate closely with founders who value data-driven decision-makingUnlock career growth opportunities as we expand our customer success functionTo Apply Send your resume along with specific examples of your customer success achievements (e.g., retention rates, NPS improvement, upsell revenue, etc.) to Subject Line: CSM Application – [Your Name] – [Your Best Metric Achievement]Job Types: Full-time, PermanentPay: ₹5.00 - ₹7.00 per yearWork Location: In person
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Manager, Customer Success
5 days ago
Hyderabad, Telangana, India insightsoftware Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob DescriptionThe Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team's performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products and solutions, leading to both...
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Customer Success Manager
2 weeks ago
Hyderabad, Telangana, India ORBCOMM Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJoin Us as Customer Success Manager (CSM)Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored...
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Customer Success Manager
2 weeks ago
Hyderabad, Telangana, India Orbcomm Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJoin Us as Customer Success Manager (CSM)Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored...
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Customer Success Manager
1 week ago
Hyderabad, Telangana, India ORBCOMM Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJoin Us as Customer Success Manager (CSM) Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored...
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Customer Success Manager
5 days ago
Hyderabad, Telangana, India insightsoftware Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob DescriptionCore ResponsibilitiesTrusted Advisor & Relationship ManagementAct as the primary point of contact and strategic advisor for enterprise customers.Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value.Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and...
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Customer Success Manager
5 days ago
Hyderabad, Telangana, India SellersCommerce Full time ₹ 12,00,000 - ₹ 36,00,000 per yearLocation: Hyderabad, TLExperience: 4 to 8 years in customer success rolesRole SummaryWe're looking for a proactive, process-driven Customer Success Manager to own and scale post-sales customer experience across onboarding, retention, and revenue growth. This role is critical in ensuring customer health, reducing churn, and building a scalable CS function in...
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Customer Success Manager
2 weeks ago
Hyderabad, Telangana, India Innovapptive Full time ₹ 1,50,00,000 - ₹ 2,50,00,000 per yearCustomer Success Manager Location: Hyderabad, India Employment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, Medical Job Description About Us At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM...
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Customer Success Manager
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Hyderabad, Telangana, India Innovapptive Full time ₹ 12,00,000 - ₹ 24,00,000 per yearCustomer Success ManagerLocation: Hyderabad, IndiaEmployment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, MedicalJob Description About UsAt Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM Maximo and...
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Customer Success Manager
2 weeks ago
Hyderabad, Telangana, India Innovapptive Full time ₹ 10,00,000 - ₹ 20,00,000 per yearCustomer Success ManagerLocation: Hyderabad, IndiaEmployment Type: Full-Time; SalariedCompensation: Base Salary, Bonus, MedicalJob DescriptionAbout UsAt Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM Maximo and is...
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Customer Success Manager
2 weeks ago
Hyderabad, Telangana, India Makro Group Full time ₹ 6,00,000 - ₹ 18,00,000 per yearCustomer Success Manager CSPM - DDiJob Title: Customer Success Manager (Software Product)Location: Madhapur, Hyderabad, Telangana (On-Site)Job Type: Full-timeExperience: 8+ yearsEducation: Bachelor/Master in Computer Science (Preferably with MBA/PG in Business Administration/Business Management)Job Description:DDi Smart Technology is seeking an experienced...
