Customer Success Manager

2 days ago

Hyderabad, Telangana, India Makro Group Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Customer Success Manager CSPM - DDiJob Title: Customer Success Manager (Software Product)Location: Madhapur, Hyderabad, Telangana (On-Site)Job Type: Full-timeExperience: 8+ yearsEducation: Bachelor/Master in Computer Science (Preferably with MBA/PG in Business Administration/Business Management)Job Description:DDi Smart Technology is seeking an experienced and results-driven professional for the role of Success Project Manager.

The ideal candidate will have a minimum of 7 years of experience, with a strong background in global/international client acquisition success and project management within the Software/IT product development industry. As a Success Project Manager at DDi, you will play a crucial role in ensuring the successful execution of projects and the satisfaction of our global clients.

Responsibilities:Project Planning and Execution: Develop comprehensive project plans, including timelines, milestones, and resource allocation.

Lead project teams in the successful execution of client projects, ensuring on-time delivery and high-quality outcomes.Client Relationship Management: Serve as the main point of contact for clients, maintaining strong relationships throughout the project lifecycle. Address client inquiries, concerns, and feedback in a proactive and effective manner.Global Client Acquisition: Work closely with the business development team to understand client requirements and expectations. Contribute to the acquisition of global clients by providing project management expertise and insights.Cross-Functional Collaboration: Collaborate with internal teams, including development, quality assurance, and sales, to ensure alignment and successful project outcomes. Communicate project status, risks, and opportunities to stakeholders at all levels.Risk Management: Identify and mitigate project risks, ensuring that projects are delivered within scope, on time, and within budget. Implement effective risk management strategies to minimize potential project disruptions.Quality Assurance: Implement and oversee quality assurance processes to ensure the delivery of high-quality products and services to clients. Conduct post-project evaluations to identify areas for improvement and implement lessons learned in future projects.

Qualifications:

  • Bachelor's/Master's degree in Computer Science, preferably with an MBA/PG in Business Administration/Business Management.
  • Minimum of 7 years of experience in project management within the Software/IT product development industry.
  • Proven track record of successful global/international client acquisition and project management.
  • Strong understanding of project management methodologies, tools, and best practices.
  • Excellent communication, leadership, and interpersonal skills.
  • Ability to travel internationally as required.

Location - Madhapur, Hyderabad, TS, India

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