Manager, Customer Success

3 weeks ago

Hyderabad, Telangana, India Insightsoftware Full time
Job Description

- Work closely with Customer Success functional leadership to drive prospecting strategies and AT RISK Management and Renewal Management
- Coach & Mentor teams in performing their duties effectively.
- Lead and Manage Customer Success teams and provide them guidance & mentorship.
- Develop & implement strategic plans for Customer Success in alignment with overall business objective.
- Identify of Process improvements and bringing efficiency
- Act as strong advocate for customers and ensure that their needs & concerns are addressed effectively.
- Monitor team performance and take corrective actions.
- Implement career development and growth opportunities for team members.
- Hire Talent according to needs & groom them to succeed.

Goals:

- Retained Revenue
- 95% Case Resolution should be resolved with-in 30days
- Improve on First Contact Resolution time
- Adherence & Measure internal SLA and Quality Audit
- Keep attrition below 15%
- Accurate forecast for each quarter that is within 5% of the GRR, RRR
- Work toward renewals and achieve or exceed plan of 92.5% GRR and 96% ARR

Requirements:

- Bachelors Degree, preferably in business or a related field.
- 10-13 years of overall industry experience, including 7+ years in Customer Success, Account Management, and Renewals.
- Proven experience managing Customer Success teams of approximately 10 members directly.
- 5+ years of experience in managerial roles.
- Experience working in large-scale organizations with diverse teams and processes.
- Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills.
- High attention to detail with working knowledge of reporting and analytics solutions.
- Strong knowledge and experience in CSA (Customer Success Associate) activities.
- High level of agility and ability to manage change effectively.
- Demonstrable ability to communicate, present, and influence credibly and effectively at all organizational levels, including executive stakeholders.
- Experience improving customer experience and driving increased retention and growth.
- Proven track record of managing and leading Customer Success teams while dealing with global clients.
- Expertise in team building, coaching, and developing talent within Customer Success.
- Strong leadership and team management skills.
- Experience managing large volumes of uncovered or low-touch customers is desirable.
- Proficiency with Salesforce: The Customer Company or experience with any CRM tool.
- Experience working in a software company, particularly in renewals, retention, or customer success departments.
- Hands-on experience in resolution and escalation management.

Qualifications

- Bachelors Degree, preferably in business or a related field.
- 10-13 years of overall industry experience, including 7+ years in Customer Success, Account Management, and Renewals.
- Proven experience managing Customer Success teams of approximately 10 members directly.
- 5+ years of experience in managerial roles.
- Experience working in large-scale organizations with diverse teams and processes.
- Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills.

  • Customer Success Manager

    1 week ago

    Hyderabad, Telangana, India Vistex Full time

    Description:We are looking for a creative, inspiring, and seasoned Customer Success Manager (CSM) who can independently manage and help grow clients in the APJ & MENA Region. As a CSM, reporting into the Director of Customer Success, you will work cross-functionally with multiple internal teams to ensure alignment with client goals and objectives.What youll...

  • Customer Success Manager

    3 weeks ago

    Hyderabad, Telangana, India ORBCOMM Full time

    Job DescriptionJoin Us as Customer Success Manager (CSM)Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you&aposll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You&aposll collaborate with cross-functional teams,...

  • Customer Success Manager

    3 weeks ago

    Hyderabad, Telangana, India Vistex Full time

    Job DescriptionLocation: BangaloreMode Of work : Work from Office.Experience : 7 to 8 Yrs relevant experience in CSM.Description:We are looking for a creative, inspiring, and seasonedCustomer Success Manager (CSM) who can independently manage and help grow clients in the APJ & MENA Region.As a CSM, reporting into the Director of Customer Success, you will...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India Innovapptive Full time US$ 1,50,000 - US$ 2,00,000 per year

    Customer Success ManagerLocation: Hyderabad, IndiaEmployment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, MedicalJob Description About UsAt Innovapptive, we are bringing the industrial front-line worker, back-office and assets together.  Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM Maximo and...

  • Customer Success Manager

    4 weeks ago

    Hyderabad, Telangana, India greytHR Full time

    About the CompanyGreytip Software is a pioneer in HR tech, empowering over 20,000 businesses globally through greytHR – our cloud-based HR & payroll platform. We help SMEs simplify HR operations, ensure statutory compliance, and enhance employee experiences. As we grow, we're looking for a proactive Account Manager who can be the strategic bridge between...

  • Customer success manager

    3 weeks ago

    Hyderabad, Telangana, India Darwinbox Full time

    Job DescriptionDarwinbox is the fastest-growing HR technology platform, designing the future of work by building the world&aposs best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+...

  • Associate Manager, Customer Success

    3 weeks ago

    Hyderabad, Telangana, India Insightsoftware Full time

    Job Description- Bachelors Degree, preferably in business or a related field.- 10-13 years of overall industry experience, including 7+ years in Customer Success, Account Management, and Renewals.- Proven experience managing Customer Success teams of approximately 10 members directly.- 5+ years of experience in managerial roles.- Experience working in...

  • Senior Customer Success Manager

    1 day ago

    Hyderabad, Telangana, India beBeeCustomer Full time US$ 1,00,000 - US$ 1,50,000

    Job Title: Senior Customer Success ManagerOverview:Our company is seeking a highly skilled and experienced Senior Customer Success Manager to lead our Support Account Management Team. As a key member of our customer-facing organization, you will be responsible for developing and implementing strategies to drive customer success, improve customer...

  • Associate Manager, Customer Success

    14 hours ago

    Hyderabad, Telangana, India insightsoftware Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description The Asscoiate Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team's performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products and solutions,...

  • Customer Success Manager

    4 weeks ago

    Hyderabad, Telangana, India Keka HR Full time

    Role - Customer Success Manager Keka has been a silent revolution in the making from our launch four years ago.Our steadfast focus on building an employee-centric was well-received by more than 5400 businesses across India and the world.Today we are India's #1 platform in the segment with the greatest number of new customers adopting the platform.All...