Senior Customer Success Manager

1 day ago

Hyderabad, Telangana, India beBeeCustomer Full time US$ 1,00,000 - US$ 1,50,000

Job Title: Senior Customer Success Manager

Overview:

Our company is seeking a highly skilled and experienced Senior Customer Success Manager to lead our Support Account Management Team. As a key member of our customer-facing organization, you will be responsible for developing and implementing strategies to drive customer success, improve customer satisfaction, and increase revenue growth.

Responsibilities:
  • Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives, and key performance metrics.
  • Guide team members in achieving their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills.
  • Support and inspire the team to deliver an incredible customer support experience, refine Support Account Management interactions and processes through extensive use of KPIs, data, and analytics.
  • Lead by example to cultivate and maintain a culture built on teamwork, collaboration, execution, and service.
  • Continuously mentor and execute to achieve customer, corporate, organizational, and employee objectives.
Qualifications:
  • 10+ years of relevant experience in management and contributor roles in high technology, enterprise, and commercial account environments, including cloud-based computing.
  • Successful track record in management with ability to translate operational, tactical, and strategic needs and requirements onto specific actions and outcomes.
  • High level of comfort and confidence in dealing with all levels of management, including C-level/C-suite.
  • Excellent written and oral communication skills, extensive experience in mentoring and growing employees into extended positions and leadership opportunities.
  • Multiple years of experience working in direct customer-facing roles with account responsibilities and working with multiple levels of executives and corporate leadership.
Benefits:

As a Senior Customer Success Manager, you will have the opportunity to work with a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85 of the Fortune 500. Our company offers a dynamic and inclusive work environment, flexible work arrangements, and competitive compensation and benefits packages.

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India Innovapptive Full time US$ 1,50,000 - US$ 2,00,000 per year

    Customer Success ManagerLocation: Hyderabad, IndiaEmployment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, MedicalJob Description About UsAt Innovapptive, we are bringing the industrial front-line worker, back-office and assets together.  Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM Maximo and...

  • Manager, Customer Success

    3 weeks ago

    Hyderabad, Telangana, India Insightsoftware Full time

    Job Description- Work closely with Customer Success functional leadership to drive prospecting strategies and AT RISK Management and Renewal Management- Coach & Mentor teams in performing their duties effectively.- Lead and Manage Customer Success teams and provide them guidance & mentorship.- Develop & implement strategic plans for Customer Success in...

  • Customer Success Manager

    4 weeks ago

    Hyderabad, Telangana, India Keka HR Full time

    Role - Customer Success Manager Keka has been a silent revolution in the making from our launch four years ago.Our steadfast focus on building an employee-centric was well-received by more than 5400 businesses across India and the world.Today we are India's #1 platform in the segment with the greatest number of new customers adopting the platform.All...

  • Customer Success Manager

    1 week ago

    Hyderabad, Telangana, India Vistex Full time

    Description:We are looking for a creative, inspiring, and seasoned Customer Success Manager (CSM) who can independently manage and help grow clients in the APJ & MENA Region. As a CSM, reporting into the Director of Customer Success, you will work cross-functionally with multiple internal teams to ensure alignment with client goals and objectives.What youll...

  • Customer Success Manager

    4 weeks ago

    Hyderabad, Telangana, India Keka HR Full time

    Role - Customer Success ManagerKeka has been a silent revolution in the making from our launch four years ago. Our steadfast focus on building an employee-centric HR platform was well-received by more than 5400 businesses across India and the world. Today we are India's #1 platform in the segment with the greatest number of new customers adopting the...

  • Customer Success Manager

    3 weeks ago

    Hyderabad, Telangana, India ORBCOMM Full time

    Job DescriptionJoin Us as Customer Success Manager (CSM)Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you&aposll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You&aposll collaborate with cross-functional teams,...

  • Customer Success Manager

    3 weeks ago

    Hyderabad, Telangana, India Vistex Full time

    Job DescriptionLocation: BangaloreMode Of work : Work from Office.Experience : 7 to 8 Yrs relevant experience in CSM.Description:We are looking for a creative, inspiring, and seasonedCustomer Success Manager (CSM) who can independently manage and help grow clients in the APJ & MENA Region.As a CSM, reporting into the Director of Customer Success, you will...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India Keka Full time

    Keka has been a silent revolution in the making from our launch four years ago Our steadfast focus on building an employee-centric was well-received by more than 5400 businesses across India and the world Today we are India s 1 platform in the segment with the greatest number of new customers adopting the platform All with zero advertising spend and pure...

  • Customer Success Manager

    4 weeks ago

    Hyderabad, Telangana, India greytHR Full time

    About the CompanyGreytip Software is a pioneer in HR tech, empowering over 20,000 businesses globally through greytHR – our cloud-based HR & payroll platform. We help SMEs simplify HR operations, ensure statutory compliance, and enhance employee experiences. As we grow, we're looking for a proactive Account Manager who can be the strategic bridge between...

  • Customer success manager

    3 weeks ago

    Hyderabad, Telangana, India Darwinbox Full time

    Job DescriptionDarwinbox is the fastest-growing HR technology platform, designing the future of work by building the world&aposs best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+...