Customer success manager

3 weeks ago

Hyderabad, Telangana, India Darwinbox Full time
Job Description

Darwinbox is the fastest-growing HR technology platform, designing the future of work by building the world&aposs best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 900+ global enterprises to manage their 2.5 million+ employees across 116+ countries.

Darwinbox&aposs new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups: DP World, Masafi, DIFC, Abu Dhabi Department of Finance, Nivea, Starbucks, Swiggy, DLF, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.

Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, and Lightspeed Venture Partners.

Responsibilities:

- Manage a team of techno-functional consultants and provide recommendations on the process to Darwinboxs enterprise clients
- Act as a techno-functional consultant and provide recommendations on process
- Configure and manage clients instance on Darwinbox; Assist and Train clients to do it on their own
- Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
- Drive product adoption, increasing overall retention and achieve process success for customers
- Support clients during critical HR events like Appraisal, Increments etc.
- Support clients to resolve queries or bugs, as and when required
- Gather feedback on product experience during the entire customer lifecycle via targeted surveys
- Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
- Share best practices with clients on how to achieve product success with Darwinbox
- Identify risks proactively, mitigate and escalate as deemed appropriate

Requirements:

- MBA/PGDM (preferably in HR) or relevant work experience after BE/BTech
- 7+ years of experience in HR transformation & change management/HCM implementation and
- customer management roles / HR consulting roles
- Understanding of Technology systems. HRMS system implementation and understanding would be preferred
- Good in MS Excel, Word and Powerpoint
- Key behavioural traits: Agility, Analytical, Persistence and Ability to stretch
- Experience in supporting MENA clients is preferred

  • Manager, Customer Success

    3 weeks ago

    Hyderabad, Telangana, India Insightsoftware Full time

    Job Description- Work closely with Customer Success functional leadership to drive prospecting strategies and AT RISK Management and Renewal Management- Coach & Mentor teams in performing their duties effectively.- Lead and Manage Customer Success teams and provide them guidance & mentorship.- Develop & implement strategic plans for Customer Success in...

  • Customer Success Manager

    1 week ago

    Hyderabad, Telangana, India Vistex Full time

    Description:We are looking for a creative, inspiring, and seasoned Customer Success Manager (CSM) who can independently manage and help grow clients in the APJ & MENA Region. As a CSM, reporting into the Director of Customer Success, you will work cross-functionally with multiple internal teams to ensure alignment with client goals and objectives.What youll...

  • Customer Success Manager

    3 weeks ago

    Hyderabad, Telangana, India ORBCOMM Full time

    Job DescriptionJoin Us as Customer Success Manager (CSM)Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you&aposll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You&aposll collaborate with cross-functional teams,...

  • Customer Success Manager

    3 weeks ago

    Hyderabad, Telangana, India Vistex Full time

    Job DescriptionLocation: BangaloreMode Of work : Work from Office.Experience : 7 to 8 Yrs relevant experience in CSM.Description:We are looking for a creative, inspiring, and seasonedCustomer Success Manager (CSM) who can independently manage and help grow clients in the APJ & MENA Region.As a CSM, reporting into the Director of Customer Success, you will...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India Innovapptive Full time US$ 1,50,000 - US$ 2,00,000 per year

    Customer Success ManagerLocation: Hyderabad, IndiaEmployment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, MedicalJob Description About UsAt Innovapptive, we are bringing the industrial front-line worker, back-office and assets together.  Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM Maximo and...

  • Customer Success Manager

    4 weeks ago

    Hyderabad, Telangana, India greytHR Full time

    About the CompanyGreytip Software is a pioneer in HR tech, empowering over 20,000 businesses globally through greytHR – our cloud-based HR & payroll platform. We help SMEs simplify HR operations, ensure statutory compliance, and enhance employee experiences. As we grow, we're looking for a proactive Account Manager who can be the strategic bridge between...

  • Associate Manager, Customer Success

    3 weeks ago

    Hyderabad, Telangana, India Insightsoftware Full time

    Job Description- Bachelors Degree, preferably in business or a related field.- 10-13 years of overall industry experience, including 7+ years in Customer Success, Account Management, and Renewals.- Proven experience managing Customer Success teams of approximately 10 members directly.- 5+ years of experience in managerial roles.- Experience working in...

  • Senior Customer Success Manager

    1 day ago

    Hyderabad, Telangana, India beBeeCustomer Full time US$ 1,00,000 - US$ 1,50,000

    Job Title: Senior Customer Success ManagerOverview:Our company is seeking a highly skilled and experienced Senior Customer Success Manager to lead our Support Account Management Team. As a key member of our customer-facing organization, you will be responsible for developing and implementing strategies to drive customer success, improve customer...

  • Associate Manager, Customer Success

    15 hours ago

    Hyderabad, Telangana, India insightsoftware Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description The Asscoiate Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team's performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products and solutions,...

  • Customer Success Manager

    4 weeks ago

    Hyderabad, Telangana, India Keka HR Full time

    Role - Customer Success Manager Keka has been a silent revolution in the making from our launch four years ago.Our steadfast focus on building an employee-centric was well-received by more than 5400 businesses across India and the world.Today we are India's #1 platform in the segment with the greatest number of new customers adopting the platform.All...