Associate Manager, Customer Success
20 hours ago
The Asscoiate Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team's performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products and solutions, leading to both revenue retention and new revenue opportunities. Our ideal candidate can identify needs, communicate effectively, and ultimately exceed client expectations. The successful candidate has a blend of visionary and analytical skills.
Work timings and location:
· Eastern shift timings, (5:00 PM to 2:30 AM IST)
· Work from office - Hyderabad location
Responsibilities:
- Work closely with Customer Success functional leadership to drive prospecting strategies and AT RISK Management and Renewal Management
- Coach & Mentor teams in performing their duties effectively.
- Lead and Manage Customer Success teams and provide them guidance & mentorship.
- Develop & implement strategic plans for Customer Success in alignment with overall business objective.
- Identify of Process improvements and bringing efficiency
- Act as strong advocate for customers and ensure that their needs & concerns are addressed effectively.
- Monitor team performance and take corrective actions.
- Implement career development and growth opportunities for team members.
- Hire Talent according to needs & groom them to succeed.
Goals:
- Retained Revenue
- 95% Case Resolution should be resolved with-in 30days
- Improve on First Contact Resolution time
- Adherence & Measure internal SLA and Quality Audit
- Keep attrition below 15%
- Accurate forecast for each quarter that is within 5% of the GRR, RRR
- Work toward renewals and achieve or exceed plan of 92.5% GRR and 96% ARR
Requirements:
- High attention to detail with working knowledge of reporting and analytics solutions.
- Strong knowledge and experience in CSA (Customer Success Associate) activities.
- High level of agility and ability to manage change effectively.
- Demonstrable ability to communicate, present, and influence credibly and effectively at all organizational levels, including executive stakeholders.
- Experience improving customer experience and driving increased retention and growth.
- Proven track record of managing and leading Customer Success teams while dealing with global clients.
- Expertise in team building, coaching, and developing talent within Customer Success.
- Strong leadership and team management skills.
- Experience managing large volumes of uncovered or low-touch customers is desirable.
- Proficiency with Salesforce: The Customer Company or experience with any CRM tool.
- Experience working in a software company, particularly in renewals, retention, or customer success departments.
- Hands-on experience in resolution and escalation management.
- Bachelor's Degree, preferably in business or a related field.
- 10-13 years of overall industry experience, including 7+ years in Customer Success, Account Management, and Renewals.
- Proven experience managing Customer Success teams of approximately 10 members directly.
- 5+ years of experience in managerial roles.
- Experience working in large-scale organizations with diverse teams and processes.
- Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills.
Additional Information
All your information will be kept confidential according to EEO guidelines.
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
insightsoftware About Us: Hear From Our Team - InsightSoftware )
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
insightsoftware About Us: Hear From Our Team - InsightSoftware )
Background checks are required for employment with insightsoftware, where permitted by country, state/province.
At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
-
Associate Manager, Customer Success
3 weeks ago
Hyderabad, Telangana, India Insightsoftware Full timeJob Description- Bachelors Degree, preferably in business or a related field.- 10-13 years of overall industry experience, including 7+ years in Customer Success, Account Management, and Renewals.- Proven experience managing Customer Success teams of approximately 10 members directly.- 5+ years of experience in managerial roles.- Experience working in...
-
Manager, Customer Success
3 weeks ago
Hyderabad, Telangana, India Insightsoftware Full timeJob Description- Work closely with Customer Success functional leadership to drive prospecting strategies and AT RISK Management and Renewal Management- Coach & Mentor teams in performing their duties effectively.- Lead and Manage Customer Success teams and provide them guidance & mentorship.- Develop & implement strategic plans for Customer Success in...
-
Urgent Search) Associate Manager, Customer Success
24 hours ago
Hyderabad, Telangana, India Magnitude Software Ind Pvt Full timeJob DescriptionJob DescriptionThe Asscoiate Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team's performance, prioritizing leadership requirements, and activities,will be responsible for Customer Success team in India .You will proactively engage with our customers to ensure they realize value from our products and...
-
Customer Success Operations Associate
4 weeks ago
Hyderabad, Telangana, India Kore Full timeAbout Kore.AIKore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and...
-
Customer Success Operations Associate
1 week ago
Hyderabad, Telangana, India Kore Full timeAbout Kore.AI Kore.ai is a pioneering force in enterprise AI transformation, empowering organizations through our comprehensive agentic AI platform. With innovative offerings across "AI for Service," "AI for Work," and "AI for Process," we're enabling over 400+ Global 2000 companies to fundamentally reimagine their operations, customer experiences and...
-
Customer Success Associate, India
1 week ago
Hyderabad, Telangana, India Dalia Research Full time ₹ 9,00,000 - ₹ 12,00,000 per yearThe Opportunity:PureSpectrum is seeking a passionate and experienced Customer Success Associate to join our dynamic Customer Success team. In this role, you will support clients on our platform by managing tickets, onboarding and training new users, troubleshooting issues, and coordinating projects. You will also proactively manage delivery for major...
-
Customer Success Manager
1 week ago
Hyderabad, Telangana, India Vistex Full timeDescription:We are looking for a creative, inspiring, and seasoned Customer Success Manager (CSM) who can independently manage and help grow clients in the APJ & MENA Region. As a CSM, reporting into the Director of Customer Success, you will work cross-functionally with multiple internal teams to ensure alignment with client goals and objectives.What youll...
-
Customer Success Manager
3 weeks ago
Hyderabad, Telangana, India ORBCOMM Full timeJob DescriptionJoin Us as Customer Success Manager (CSM)Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you&aposll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You&aposll collaborate with cross-functional teams,...
-
Customer Success Manager
3 weeks ago
Hyderabad, Telangana, India Vistex Full timeJob DescriptionLocation: BangaloreMode Of work : Work from Office.Experience : 7 to 8 Yrs relevant experience in CSM.Description:We are looking for a creative, inspiring, and seasonedCustomer Success Manager (CSM) who can independently manage and help grow clients in the APJ & MENA Region.As a CSM, reporting into the Director of Customer Success, you will...
-
Customer Success Manager
2 weeks ago
Hyderabad, Telangana, India Innovapptive Full time US$ 1,50,000 - US$ 2,00,000 per yearCustomer Success ManagerLocation: Hyderabad, IndiaEmployment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, MedicalJob Description About UsAt Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM Maximo and...