Customer Success Strategist

3 days ago

Hyderabad Secunderabad Telangana Chennai Bengaluru Bangalore, India beBeeData Full time ₹ 1,04,000 - ₹ 1,30,878

Job Overview

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We are seeking a skilled and analytical professional to join our team as a Business Analyst. The ideal candidate will have a strong background in data analysis, business intelligence, and customer success.

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  • Key Responsibilities:
  • Data Preparation and Analysis: Extract and analyze platform usage, adoption trends, and value metrics to create insights-driven customer deliverables.
  • Prepare data-backed presentations by collaborating with Customer Success and Account Managers highlighting usage trends, platform benefits, cost savings and maturity assessments.
  • Operational Support for Reviews: Prepare slides and data points for Monthly Adoption Reviews and QBRs.
  • Collaborate with account teams to tailor content based on customer-specific needs.
  • Value Assessments: Conduct structured value assessments to showcase the business outcomes achieved through Boomi.
  • Develop and curate findings tied to documented outcomes using reference metrics like cost avoidance and ROI.
  • Insights and Contextual Updates: Provide commentary on trends, usage updates, and contextualized feature recommendations based on customer activity and platform changes as well as industry trends and point of views.
  • Scalable Processes: Work on a mix of automated and augmented processes to ensure consistent high-value engagement across accounts.
  • Leverage tools and processes to streamline data-driven insights and support scaled success initiatives.
  • Standardize best practices for adoption and value realization discussions.
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Requirements

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Experience

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  • 5+ years of background in Customer Success, Advisory, Data or Business Analysis, or related roles.
  • Proficiency in data analysis and creating presentations for executive-level discussions.
  • Analytical mindset with attention to detail and the ability to contextualize data into actionable insights.
  • Excellent collaboration, communication and organizational skills to work with cross-functional teams.
  • Familiarity with SaaS platforms and value realization methodologies including tools like PowerBI/Tableau, Gainsight, Salesforce and business intelligence platforms
  • Knowledge of cost optimization and ROI analysis in technology solutions.
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Qualifications

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Education: Bachelor s degree or diploma in fields such as Business Administration, Computer Science, Information Systems, or related disciplines.

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Certifications

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Have or achieve full Boomi Developer, Architect, and Administrator certifications within the first two months of employment.

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Certifications in Data Analysis or Data Science vocational courses

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