Customer Success Strategist

3 days ago

Hyderabad Secunderabad Telangana, India beBeeCustomerSuccess Full time ₹ 1,04,000 - ₹ 1,30,878

Job Overview

As a Customer Success Manager, you will play a vital role in leading a high-performing team of Customer Success Coordinators. Your primary responsibility will be to oversee the coordination and prioritization of tasks to ensure seamless customer support.

Key Responsibilities:

  • Team Leadership: Lead a team of Customer Success Coordinators, fostering collaboration, addressing challenges, and driving results-oriented performance.
  • Task Prioritization: Oversee the assignment and prioritization of tasks to guarantee timely support for CSMs.
  • Workflows and Processes: Develop and maintain efficient workflows for the team, identifying areas for improvement and implementing strategic changes.
  • Customer Data Management: Ensure accurate customer data is maintained in CRM and other tools.
  • Reporting and Insights: Provide regular reports on team performance and impact to CS leadership, leveraging data insights to drive decision-making.

Requirements and Qualifications

To succeed in this role, you must possess:

  • Leadership Experience: Proven track record of leading teams and driving results-oriented performance.
  • Customer Support Expertise: In-depth knowledge of customer support principles and practices.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex ideas effectively.
  • CRT Proficiency: Proficiency in CRM tools (Salesforce) preferred.
  • Analytical Mindset: Ability to interpret data and make informed decisions.

About Our Company

We are committed to providing our customers with exceptional service and support. If you share our passion for delivering outstanding results, we encourage you to apply for this exciting opportunity.

Join Our Team

As a Customer Success Manager, you will have the opportunity to work with a talented team of professionals who are dedicated to excellence. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

  • Customer Success Strategist

    2 weeks ago

    Hyderabad / Secunderabad, Telangana, Delhi, Pune, India beBeeEnterprise Full time US$ 90,000 - US$ 1,20,000

    Job Overview:This role is focused on driving customer success and adoption of EcoStruxure IT software solutions for enterprise customers in India.The successful candidate will be responsible for conducting strategic engagements with customers, ensuring alignment with business objectives and smooth renewal of support contracts.Key Responsibilities:Understand...

  • Digital Marketing Strategist, Customer Success

    2 weeks ago

    Hyderabad, India Google Full time

    Minimum qualifications: - Master's degree or equivalent practical experience. - 3 years of experience in Digital Marketing, Sales, and/or multi-functional Project Management leadership with customer impact. - Experience in strategy, analytics, or insight-based product solutions. Preferred qualifications: - 4 years of experience in managing insights,...

  • Customer Success Strategist

    3 days ago

    Hyderabad / Secunderabad, Telangana, Chennai, Bengaluru / Bangalore, India beBeeData Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Overview\We are seeking a skilled and analytical professional to join our team as a Business Analyst. The ideal candidate will have a strong background in data analysis, business intelligence, and customer success.\Key Responsibilities:Data Preparation and Analysis: Extract and analyze platform usage, adoption trends, and value metrics to create...

  • Cloud Success Strategist

    1 week ago

    Hyderabad / Secunderabad, Telangana, India beBeeSuccess Full time US$ 1,04,000 - US$ 1,30,878

    Job TitleAs a Cloud Success expert, you will play a pivotal role in supporting customers with their Salesforce technology. You will provide expert guidance on solution design, ensuring scalability, security, and adherence to best practices. By assessing system performance, you will help optimize efficiency and reliability while proactively identifying risks...

  • Customer Success Associate

    3 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeCustomerSuccess Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Customer Success AssociateJob Summary:We are seeking a skilled Customer Success Associate to join our team. In this role, you will be responsible for delivering exceptional customer experiences through timely support and proactive engagement.Key Responsibilities:Develop and maintain strong relationships with customers to ensure their success in...

  • Customer Experience Strategist

    1 week ago

    Hyderabad / Secunderabad, Telangana, India beBeeCustomerExperience Full time ₹ 1,04,000 - ₹ 1,30,878

    Customer Experience Strategist",">Key Responsibilities:Analyze customer interactions and develop strategies to improve the overall customer experience.Map the end-to-end customer journey, identifying pain points and opportunities for improvement.Collaborate with cross-functional teams to design and implement optimized workflows that enhance the customer...

  • Customer Success Manager

    7 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeCustomerSuccess Full time ₹ 1,04,000 - ₹ 1,30,878

    Customer Success ExpertAbout the Role:This is an exceptional opportunity to join our team as a Customer Success Expert. As a key member of our organization, you will be responsible for delivering outstanding customer experiences, driving revenue growth, and identifying opportunities for product adoption.Key Responsibilities:Relationship Management: Develop...

  • Senior Customer Success Manager

    3 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeCustomerSuccess Full time ₹ 15,00,000 - ₹ 20,00,000

    Customer Success Manager RoleWe are seeking an experienced Customer Success Manager to lead our team in driving customer satisfaction and retention.This is a senior-level role that requires a minimum of 10-13 years of industry experience, with a strong background in Customer Success, Account Management, and Renewals.Key Responsibilities:

  • Product Strategist

    2 weeks ago

    Ahmedabad, Hyderabad / Secunderabad, Telangana, India beBeeCustomerEngagement Full time US$ 1,25,000 - US$ 1,75,000

    Job DescriptionWe are building a holistic customer experience strategy to deliver industry-leading solutions for end-users. Our goal is to continue innovating in the mobile messaging and self-service space, providing a world-class omnichannel experience across customer channels. As a product strategist for this topic, you will be responsible for delivering...

  • Senior Financial Strategist

    2 weeks ago

    Hyderabad / Secunderabad, Telangana, India beBeeFinancial Full time ₹ 9,00,000 - ₹ 12,00,000

    Job SummaryWe seek a Senior Financial Strategist to lead financial analysis projects. The successful candidate will drive business decision-making and support strategic initiatives through collaboration with cross-functional teams.