Cloud Success Strategist

1 week ago

Hyderabad Secunderabad Telangana, India beBeeSuccess Full time US$ 1,04,000 - US$ 1,30,878
Job Title

As a Cloud Success expert, you will play a pivotal role in supporting customers with their Salesforce technology. You will provide expert guidance on solution design, ensuring scalability, security, and adherence to best practices. By assessing system performance, you will help optimize efficiency and reliability while proactively identifying risks and recommending improvements to maintain technical health.

Cloud Success Architects collaborate closely with various teams across Customer Success and the Product organization to drive long-term solutions for customers. They work with support engineers to resolve immediate technical challenges while identifying root causes to prevent future issues. Partnering with customer success managers, they ensure customers receive strategic guidance on best practices and long-term technology health. Additionally, they liaise with Salesforce product teams, surfacing recurring challenges and customer feedback to influence product improvements.

The Cloud Success Architect collaborates with diverse teams to drive sustainable solutions that enhance the overall Salesforce experience. Key responsibilities include:

  • Drive Customer Impact – Assess customer Service Cloud implementations and deliver expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption.
  • Lead with Expertise – Serve as a trusted Service Cloud SME within the broader Success Architect organization, providing both proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices. You will help the team stay at the forefront of Service Cloud innovations, ensuring they are equipped with the latest product developments, best practices, and emerging trends.
  • Communicate with Clarity – Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership, positioning yourself as a trusted advisor in key business and technology discussions.
  • Innovate & Solve Problems – Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption.
  • Execute Proven Strategies – Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of Service Cloud customers.
  • Build Strong Relationships – Collaborate with internal and external partners, fostering connections that drive customer success, product improvement, and overall business growth.

Required Skills and Qualifications:

  • Solution Design & Architecture
  • 5+ years of experience in software, system, or enterprise architecture.
  • Expertise in Salesforce products, platform capabilities, technical governance, and best practices.
  • Experience with large-scale, complex implementations, including SaaS, PaaS, multi-tenancy, and multi-tiered infrastructure.
  • Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics, and security best practices.
  • Familiarity with industry- or vertical-specific solutions (preferred).

Certifications:

  • Required: Salesforce Admin, Salesforce Advanced Admin, Service Cloud Consultant
  • Desired: Field Service Consultant, Platform App Builder, Platform Developer 1, Certified Architect Credentials (Application and System Architect)

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