Strategist of Customer Experience

1 day ago

Hyderabad Secunderabad Telangana, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

Lead Performance Strategist

About the Role

We are seeking a seasoned professional to drive performance improvement initiatives across our organization. As Lead Performance Strategist, you will play a critical role in enhancing customer experience and operational efficiency.

Key Responsibilities:
  • Curate insights by analyzing diverse data sets, including disposition data, operational metrics, workforce metrics, analyst reports, internet research, and AI-generated intelligence.
  • Identify trends, opportunities, and improvement areas to help clients strengthen customer relationships and elevate their brand reputation.
  • Support client CX leaders in defining and implementing strategies to enhance customer satisfaction, loyalty, and advocacy.
  • Present focused, data-driven recommendations during regular client engagements, offering candid and objective insights with professionalism and impact.
  • Provide senior business unit leaders and CX teams with clear, concise performance analysis across key CX metrics, such as CSAT, NPS, FCR, VOC, as well as operational efficiency metrics like AHT, CPC, and utilization rates.
  • Identify underperforming areas and recommend evidence-based strategies to improve both customer experience and operational KPIs.
  • Collaborate with internal stakeholders, including QA, reporting analysts, and real-time analysts, to ensure insights and recommendations align with broader program goals.
  • Serve as the driving force behind superior performance analytics, moving beyond traditional reporting to offer predictive and diagnostic insights that anticipate challenges and opportunities.
Requirements

To succeed in this role, you will need:

  • Bachelor's degree in Business, Data Analytics, Customer Experience, or a related field.
  • Advanced degrees or certifications in CX, Analytics, or Process Optimization are an asset.
  • 10+ years of experience in data analysis, customer experience strategy, or consulting roles focused on performance improvement.
  • Proficiency in data tools (e.g., Excel, BI platforms, or AI analytics tools) and experience with customer experience reporting and dashboards.
  • An ability to interpret large and diverse data sets, identifying key trends and translating them into actionable strategies.
  • An exceptional ability to present insights in a structured, impactful manner to both client stakeholders and senior internal leaders.
  • A strong understanding of CX performance metrics (CSAT, NPS, FCR, VOC) and efficiency metrics (AHT, CPC), as well as their impact on client success.
  • Experience working within cross-functional teams, with the ability to partner effectively with QA, workforce analysts, and business leaders.
  • Familiarity with AI and data visualization tools to enhance insights and reporting.
About Us

We are a leading provider of innovative solutions for businesses looking to enhance their customer experience and operational efficiency. Our team is dedicated to delivering high-quality services that meet the evolving needs of our clients.

  • Customer Experience Strategist

    1 week ago

    Hyderabad / Secunderabad, Telangana, India beBeeCustomerExperience Full time ₹ 1,04,000 - ₹ 1,30,878

    Customer Experience Strategist",">Key Responsibilities:Analyze customer interactions and develop strategies to improve the overall customer experience.Map the end-to-end customer journey, identifying pain points and opportunities for improvement.Collaborate with cross-functional teams to design and implement optimized workflows that enhance the customer...

  • Customer Experience Strategist

    6 days ago

    Hyderabad, Telangana, India beBeeStrategist Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Customer Experience StrategistWe are seeking a highly skilled Customer Experience Strategist to develop and implement effective customer relationship management (CRM) strategies that drive business growth and customer satisfaction. The ideal candidate will have expertise in CRM platforms, data management, and reporting, as well as strong...

  • UI/UX Experience Strategist

    6 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeExperience Full time ₹ 15,00,000 - ₹ 28,00,000

    Job Title: UI/UX Experience Strategist">Drive user-centered design initiatives across digital platforms">Key Responsibilities:">Collaborate with cross-functional teams to craft intuitive UX solutionsSupport the development of wireframes, prototypes, and visual designsParticipate in design reviews and incorporate feedback to refine...

  • Customer Experience Strategist

    6 hours ago

    Hyderabad, Telangana, India beBeeStrategist Full time US$ 12,00,000 - US$ 15,00,000

    Job DescriptionWe are seeking a skilled Customer Experience Strategist to lead key initiatives in our fast-growing e-commerce environment. This role will strengthen leadership within the customer service team, manage high-priority customer escalations, and shape the customer experience technology roadmap to improve both customer and agent interactions.This...

  • Senior Customer Experience Strategist

    2 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeCustomerSuccess Full time

    Job OverviewThis role is centered around delivering exceptional customer experiences through expert technical knowledge and strategic partnerships.Serve as the key liaison between customers and internal stakeholders, fostering seamless collaboration and driving business growth.Develop and maintain in-depth understanding of customer needs, preferences, and...

  • Data Strategist

    1 week ago

    Hyderabad / Secunderabad, Telangana, India beBeeDataStrategist Full time ₹ 1,04,000 - ₹ 1,30,878

    Data Strategist We are seeking a Data Strategist to join our team. As a key member of our data office, you will play a critical role in developing and executing our data strategy.Responsibilities Develop and execute data strategies that align with business objectivesCollaborate with cross-functional teams to ensure data requirements are metPartner with...

  • Financial Strategist

    2 weeks ago

    Hyderabad / Secunderabad, Telangana, Chennai, India beBeeStrategy Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Financial StrategistAs a Financial Strategist, you will be responsible for advising Ultra High Net Worth (HNI) clients on equity, foreign exchange, and commodities. You will manage large customer relationships with book sizes exceeding 25 lakhs.You will build strong rapport with Business Associates (Franchisees, Intermediary Firms) to enhance...

  • Data-Driven Customer Experience Strategist

    2 weeks ago

    Hyderabad / Secunderabad, Telangana, India beBeeCustomerInsights Full time ₹ 1,04,000 - ₹ 1,30,878

    Lead Customer Insights ManagerThis role requires a highly skilled professional to lead multiple initiatives focused on enhancing post-purchase product support, driving customer awareness, and improving content effectiveness.Manage three critical workstreams:Annotations & ML Calibrations – Oversee the quality and accuracy of catalog data annotations to...

  • Principal Credit Strategist

    6 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeCredit Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Principal Credit StrategistAbout the RoleWe are seeking an experienced credit strategist to join our team. As a Principal Credit Strategist, you will be responsible for developing and maintaining complex financial models, assessing and summarizing company-specific credit risks, collaborating with the front office on credit quality evaluations, and...

  • Enterprise Business Solutions Strategist

    1 week ago

    Hyderabad / Secunderabad, Telangana, India beBeeSolution Full time ₹ 1,04,000 - ₹ 1,30,878

    Business Solutions Architect - PresalesWe are seeking a seasoned Enterprise Architect to join our organization. In this role, we will leverage your technical expertise and experience to translate customer needs into innovative solutions.Mandatory SkillsPartner with Sales teams to understand customer requirements and challenges.Collaborate with internal...