Customer Experience Strategist

1 day ago

Hyderabad, Telangana, India beBeeStrategist Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Customer Experience Strategist

We are seeking a highly skilled Customer Experience Strategist to develop and implement effective customer relationship management (CRM) strategies that drive business growth and customer satisfaction. The ideal candidate will have expertise in CRM platforms, data management, and reporting, as well as strong leadership, communication, and interpersonal skills.

The successful candidate will oversee the configuration, customization, and integration of the CRM system, ensuring optimal performance and data integrity. They will also analyze customer data, identify trends, and generate reports to measure campaign effectiveness and inform decision-making.

This is a challenging role that requires strategic thinking, analytical and problem-solving skills, and the ability to collaborate with cross-functional teams to align CRM strategies and ensure a consistent customer experience.

Key Responsibilities:
  • Develop and execute CRM strategies aligned with business objectives.
  • Oversee the configuration, customization, and integration of the CRM system.
  • Analyze customer data, identify trends, and generate reports to measure campaign effectiveness.
  • Collaborate with marketing, sales, and customer support teams to align CRM strategies and ensure a consistent customer experience.
  • Provide training and support to CRM users.
Required Skills and Qualifications:
  • CRM & Loyalty Expertise: Proficiency in CRM platforms, data management, and reporting.
  • Leadership & Communication: Strong leadership, communication, and interpersonal skills to effectively manage a team and collaborate with stakeholders.
  • Analytical & Problem-Solving: Ability to analyze data, identify trends, and solve complex CRM-related problems.
  • Strategic Thinking: Ability to develop and implement effective CRM strategies aligned with business goals.
  • Project Management: Ability to manage projects, timelines, and resources effectively.
Benefits:
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and innovative team.
  • Professional development and growth opportunities.

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