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Digital Customer Success Strategist

2 weeks ago

Chennai, Tamil Nadu, India beBeeStrategist Full time ₹ 16,37,600 - ₹ 19,86,323

Key Role:

A Digital Customer Success Strategist is required to develop and implement customer success programs and initiatives for SMB customers. The role involves designing digital touchpoints across multiple channels to enhance customer engagement and satisfaction.

Core Responsibilities:

  • Customer Success Program Design: Develop customer success programs and initiatives that drive adoption of our products and maximize customer retention and loyalty.
  • Content Creation: Create compelling customer-facing content to support customer education and enablement across digital and human touch points.
  • Business Review Tools and Adoption Frameworks: Design and implement business review tools and adoption frameworks to streamline efforts for Customer Success Managers.
  • Cross-Functional Collaboration: Work closely with cross-functional teams, including sales, marketing, product management, and customer support, to ensure alignment and coordination in delivering a seamless customer experience.
  • Program Development: Contribute to the design and development of the CSM transformation program, including defining objectives, strategies, and key performance indicators (KPIs).
  • Process Improvement: Identify opportunities for enhancing CSM workflows, customer engagement strategies, and post-sale processes.
  • Documentation and Reporting: Maintain comprehensive documentation of CSM processes and procedures and generate regular reports on program progress and KPIs for senior management.