Be a Customer Service Hero

2 days ago


Kollam, Kerala, India beBeeSkill Full time ₹ 4,00,000 - ₹ 8,00,000
Customer Service Representative Role

We're looking for a skilled and dedicated customer service representative to join our team. As a key member, you'll play a vital role in delivering exceptional customer experiences and ensuring customer satisfaction.

About the Job:

As a customer service representative, you'll be responsible for responding to customer inquiries via email, chat, and phone. You'll need to communicate clearly, patiently, and professionally with customers, and solve issues by coordinating with internal teams and providing solutions.

Key Responsibilities:

  • Respond to customer queries in a timely and professional manner
  • Communicate effectively with customers through various channels
  • Solve customer issues efficiently and effectively
  • Keep accurate records of interactions in our CRM system
  • Help us improve by flagging repeated or trending issues

Requirements:

  • 0-2 years of experience in customer service (internships count)
  • Fluency in written and spoken English
  • Calm, empathetic, and solution-oriented approach to customer service
  • Ability to manage time, multitask, and stay organized
  • Graduate degree in any stream
  • Bonus: Experience working in e-commerce or with global customers

What We Offer:

We're a remote-first company that values people who take ownership and bring a human touch to every interaction. If you're looking for a place to learn, grow, and make customers genuinely happy, this is it.

Our Culture:

We're a fast-growing company that's passionate about delivering exceptional customer experiences. We believe in empowering our employees to take ownership and make decisions that drive results. If you're a motivated and talented individual who wants to make a difference, we'd love to hear from you.



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