Customer Service Specialist
4 days ago
We are seeking a professional to fulfill various customer-focused responsibilities. The ideal candidate will possess excellent communication skills, problem-solving abilities, and the capacity to maintain strong relationships with customers.
Main Responsibilities:
- Greet and assist customers in a courteous and professional manner.
- Handle customer inquiries, complaints, and requests promptly and effectively.
- Maintain strong customer relationships to ensure repeat business and loyalty.
- Coordinate with internal departments to resolve customer concerns efficiently.
- Manage customer service records and ensure accurate documentation.
- Communicate ongoing promotions and company updates to customers.
- Follow up with customers to ensure satisfaction and address further needs.
- Support in sales return processes and ensure smooth execution.
- Maintain customer feedback reports and share insights with management.
- Strive to achieve company goals related to customer service and satisfaction.
Qualifications and Skills:
- Bachelor's degree or equivalent preferred.
- Proven experience in customer service or client relations.
- Strong verbal and written communication skills.
- Ability to handle challenging situations with patience and professionalism.
- Good problem-solving and organizational skills.
- Proficiency in MS Office and basic computer applications.
- Positive attitude, team player, and customer-oriented mindset.
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