Customer Retention Specialist

2 days ago

Kollam, Kerala, India beBeeCustomerRetention Full time ₹ 7,20,000 - ₹ 10,80,000

Job Title: Customer Retention Specialist

">Job Description:

This is an exciting opportunity to join our organization as a proactive customer retention specialist. As part of our team, you will play a vital role in managing customer interactions, encouraging subscription purchases, and resolving outstanding overages.

Your primary focus will be on contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will work closely with customers to understand their needs and provide solutions that meet their requirements.

The ideal candidate will have excellent communication and negotiation skills, with the ability to think critically and solve problems effectively. Strong analytical skills and attention to detail are also essential for this role.

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on key metrics such as conversions and account actions.
Required Skills and Qualifications:
  • Advanced knowledge of Microsoft Excel software.
  • Basic knowledge of Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems like Salesforce.
  • Experience in Zendesk.
About Our Organization:

We are a global technology leader committed to innovation and excellence. We foster a progressive culture, creativity, and a flexible work environment. Diversity in all aspects is respected.

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