Customer Service Specialist

1 day ago


Kollam, Kerala, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 6,00,000
Job Title: Customer Service Specialist

As a Customer Service Specialist, you will play a pivotal role in ensuring our customers receive exceptional service and support.

  • Responsibilities:
    • Act as the primary point of contact for customer inquiries and concerns via phone, email, and social media.
    • Provide detailed information and solutions to customer queries in a professional and courteous manner.
    • Identify and resolve customer complaints in a timely and satisfactory manner.
    • Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
    • Develop and maintain a thorough understanding of our products and services to effectively address customer needs.
  • Required Skills and Qualifications:
    • Excellent verbal and written communication skills.
    • Proven ability to work in a fast-paced environment with multiple priorities and deadlines.
    • Strong problem-solving abilities and analytical skills.
    • Ability to work independently and collaboratively as part of a team.
    • Previous experience in a customer-facing role is highly desirable.
  • Benefits:
    • A competitive compensation package.
    • Opportunities for career growth and professional development.
    • A collaborative and dynamic work environment.
  • Others:
    • Ability to meet deadlines and prioritize tasks efficiently.
    • Excellent interpersonal and organizational skills.
    • Outstanding phone etiquette and active listening abilities.


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