Customer Service Technical Specialist

1 day ago


Kollam, Kerala, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000
Job Overview

We are seeking an experienced Support Engineer to play a vital role in maintaining our infrastructure, resolving technical issues and delivering exceptional customer service.

Key Responsibilities:
  • Monitor and analyze system performance to identify potential issues before they become major problems.
  • Collaborate with cross-functional teams to resolve technical issues, ensuring timely and effective resolution of customer complaints.
  • Provide top-notch customer support through various communication channels.
  • Stay up-to-date with industry trends and best practices to improve internal processes and increase efficiency.
Requirements:
  • At least 3 years of experience in a similar role, preferably in a customer-facing position.
  • Strong technical background, with expertise in Java and scripting languages.
  • Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
  • Familiarity with SailPoint or IAM system support is highly beneficial.
Why This Role?

This is an excellent opportunity for someone who thrives in fast-paced environments and has a passion for delivering high-quality customer experiences.



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