Technical Customer Support Expert

1 day ago

Kollam, Kerala, India beBeeSpecialist Full time ₹ 12,00,000 - ₹ 18,00,000
Customer Engagement Specialist

We are seeking a skilled professional to join our team as a Customer Engagement Specialist.

This is an exciting opportunity to be part of a dynamic organization that values Urgency, Accountability & Results.

Key Responsibilities
  • Resolve technical issues related to our products for customers and partners worldwide.
  • Document and verify reported problems, troubleshoot and resolve issues using available tools, resources, and documentation.
  • Engage additional resources when necessary, log/report issues on our CRM, and provide effective communication to customers, peers, and other teams.
  • Understand and set issue priority based on urgency and business impact, close issues with quick resolutions, and document technical analysis and root cause wherever applicable.
Qualifications

Mandatory hands-on experience in:

  • Networking
  • CentOs Linux
  • Windows OS

Mandatory hands-on experience in at least two of the following:

  • Contact Center Technologies (including Automated Dialers & Telephony)
  • Application Support
  • Telephony experience / SIP
  • XML scripting
  • Object Oriented Programming

Secondary skills:

  • VXML
  • CCML
  • RDBMS
  • Microsoft LUIS/CLU
  • API 's
  • SMS
  • Demonstrated ability to learn complex software tools quickly.
  • Strong customer service, problem solving, documentation, and teamwork skills.
  • Contributes to team effort by accomplishing related results as needed.
  • Having good logical reasoning, analytical skills, thriving to learn, and engaging in additional responsibilities whenever needed.
  • Strong customer communication skills (verbal and written), including passing an English proficiency test.
  • Cloud technologies – AWS and/or Google knowledge will be an added advantage.
  • Basic Knowledge of Salesforce Service Cloud (Salesforce Communities a PLUS).

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