Technical Support Executive

4 weeks ago

Kollam, Kerala, India SERAPHINE DEV IMPEX PVT LTD Full time

We are seeking a Technical Support Specialist to join our dynamic team The ideal candidate will have a passion for helping customers resolve technical issues and providing exceptional support As a Technical Support Specialist you will be responsible for diagnosing and troubleshooting software and hardware problems guiding customers through solutions and escalating issues when necessary Key Responsibilities Hardware Software Support Troubleshoot and resolve issues related to desktops laptops printers cash counting machines and other peripherals Perform regular maintenance and servicing of all IT hardware Manage installation updates and troubleshooting of software drivers and operating systems Carry out printer toner refilling hardware replacement and preventive maintenance ERP CRM Technical Application Support Provide first-level support for ERP and CRM systems Assist users with login issues data errors and basic system operations Coordinate with vendors or internal teams for escalation or customization Asset Management Relocation Maintain asset inventory records desktops printers laptops etc Assist in relocation installation and configuration of IT equipment within or between offices Ensure proper documentation and tagging of all IT assets IT Helpdesk Support Respond to user tickets and service requests via helpdesk tools Ensure timely resolution and record-keeping for all technical issues Provide basic training to users on hardware or software as needed Networking System Support Support basic network troubleshooting LAN Wi-Fi Assist with network hardware like routers switches and access points Required Skills Qualifications Diploma Bachelor s degree in IT Computer Science or a related field 1-3 years of experience in technical support or IT infrastructure management Strong knowledge of hardware components and troubleshooting techniques Basic understanding of ERP CRM platforms Familiarity with Windows OS printers and office applications Good communication skills and willingness to work in shifts How to Apply Please submit your resume and cover letter to hrhead seraphinedevimpex com Job Type Full-time Pay 15 000 00 - 20 000 00 per month Benefits Health insurance Life insurance Provident Fund Shift Day shift Evening shift Morning shift Rotational shift Work Days Weekend availability Education Bachelor s Preferred Experience Technical support 1 year Preferred total work 1 year Preferred Language English Preferred Work Location In person Application Deadline 30 06 2025

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