Technical Support Team Lead

4 weeks ago

Cannanore KL IN Jobted IN C2 Full time

Job Title Technical Support Team Lead Software Location Kannur Experience 3 - 5 Years Qualification B Com BCA B Sc Computer Science MCA Employment Type Full-Time Job Summary We are seeking a skilled and motivated Technical Support Team Lead to oversee our support operations manage and coordinate the support team and ensure timely resolution of client issues The ideal candidate should have strong technical expertise leadership capabilities and excellent communication skills to guide the team monitor performance and maintain high customer satisfaction Key Responsibilities Lead manage and coordinate the software technical support team to ensure smooth daily operations Assign tasks monitor team performance and conduct periodic performance evaluations Handle escalated customer issues and ensure timely and effective resolution Coordinate with development QA and other cross-functional teams for issue tracking and solution implementation Maintain accurate documentation of issues solutions and FAQs for knowledge sharing Monitor key support metrics such as response time resolution rate and customer satisfaction and prepare periodic reports Identify areas for process improvement to enhance team efficiency and service quality Conduct team meetings provide guidance and implement management strategies to improve productivity Requirements Minimum 3 years of experience in software technical support or a related field Prior experience in a team lead team coordination or supervisory role preferred Strong understanding of software systems troubleshooting and customer support workflows Excellent leadership problem-solving and communication skills Ability to work under pressure and manage multiple priorities Familiarity with support tools ticketing systems and remote assistance platforms Preferred Skills Knowledge of databases APIs and software deployment environments Experience coordinating with cross-functional teams developers QA etc Customer-oriented mindset with strong interpersonal skills Salary Based on experience and skills Job Types Full-time Permanent Pay 15 000 00 - 30 000 00 per month Location Kannur Kerala Preferred Work Location In person

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