Business Support Associate

Job Title Business Support Associate Tele caller Executive Company Medcity Study Abroad Location Kannur Employment Type Full-time General Overview of the Role The Business Support Associate Tele caller Executive plays a crucial role in ensuring smooth front-end support to students and parents who are interested in pursuing higher education abroad The role focuses on lead generation inquiry handling CRM management customer engagement and coordination with internal teams to enable a seamless student journey from the first point of contact This position requires a professional who is target-driven detail-oriented and highly proactive in engaging with prospective students The Business Support Associate acts as the first point of communication for inquiries and supports the counselling and marketing teams by ensuring the right information is provided at the right time Key Responsibilities 1 Lead Generation Initiate proactive outbound calls to potential students and parents to introduce Medcity Study Abroad s programs services and university partnerships Research and identify prospective leads from various sources including inquiry lists online campaigns and walk-ins Qualify leads based on interest eligibility and intent to study abroad Maintain a professional and informative communication approach while addressing initial questions Ensure follow-up calls and lead nurturing activities are conducted consistently to convert inquiries into active leads 2 Lead Calls Conversion Conduct initial conversations with new leads providing detailed information about available programs visa processes and counselling support Assess each student s academic background and career interests to recommend suitable study destinations and courses Enter and update all lead details accurately in the CRM system ensuring real-time tracking of interactions Coordinate with the Counselling and Sales teams to hand over qualified leads promptly for further follow-up and conversion Monitor and track lead progress to ensure smooth movement through the sales funnel until final enrollment 3 Database CRM Management Maintain accurate detailed and organized records of all leads calls and interactions within the CRM platform Regularly update the status of leads to reflect their stage in the student journey from inquiry to counselling and admission Generate and share periodic reports on lead performance conversion rates and follow-up activities Ensure compliance with data entry standards and protect the confidentiality of all student information Collaborate with management to improve database efficiency and optimize CRM usage for team productivity 4 Customer Engagement Handle incoming inquiries from phone calls emails social media and website chat platforms with professionalism and empathy Respond to queries promptly ensuring accurate and helpful information is provided Build trust and rapport with students and parents through effective communication and active listening Guide students on the next steps in their application process until they are connected with a counsellor Follow up on pending inquiries to maintain engagement and encourage timely decision-making 5 Collaboration Support Coordinate closely with the Counselling Operations and Marketing teams to ensure smooth transition and consistent communication across departments Provide support during marketing campaigns education expos webinars and promotional events Assist in collecting and preparing content such as student testimonials video interviews and promotional materials Share feedback from students and parents with the marketing team to improve outreach strategies Actively contribute to team discussions meetings and brainstorming sessions to improve lead handling and customer service 6 Target Achievement Consistently meet or exceed daily weekly and monthly targets for outbound calls qualified leads and conversions Demonstrate a performance-driven mindset with a focus on achieving measurable outcomes Monitor key performance metrics and identify areas for improvement to achieve better results Maintain professionalism and positive energy while handling high call volumes or challenging inquiries Work under minimal supervision while maintaining accountability and commitment to company goals Qualifications Skills Required Any Bachelors Degree Preferred Study Abroad Counselling experienced candidates are preferred Immediate Joiners are Required Good Communication Skills Preferred Job Type Full-time Application Question s Are you interested to manage leads and handle bulk calls for initial screening Do you have any experience in tele calling client management Are you located in Kannur Work Location In person