Lead Technical Support

Lead Technical Support & Warranty Engineer-Digital Products

Are you passionate about improving capabilities, efficiency and performance?

Would being part of digital transformation excite you?

Join our industry-leading manufacturing team

Our Turbomachinery & Process Solutions team provides industry-leading products and services that optimize the extraction, production and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity. We support and maintain critical equipment that keeps our business moving.

Take ownership of continuous improvements

As a Lead Technical Support & Warranty Engineer-Digital Products, Baker Hughes Valves ensure to provide excellent post shipment support to our customers. This critical role based in our Coimbatore, India Plant that provide post shipment technical support and when needed, coordinate cross-functional team activities to provide rapid response to warranty and technical support claims.

As a Lead Warranty & Technical Support Engineer-Digital Products, you will be responsible for:

•    Handling all the L1 L2 L3 and L4 warranty positioner cases & participate in regular meetings with Engineering, product management to discuss positioner issues.

•    Evaluating incoming post shipment claims for their assigned zone and perform the disposition within 24 hours

•    Implementing dispositions for all repair, replace, or field service warranty cases

•    Creating replacement orders for warranty cases & create RMAs for defective devices

•    Evaluating returned digital devices & provide customer with evaluation reports.

•    Performing a weekly escaping defect meeting with site stakeholders to share L2 issues and confirm CAPA closure

•    Providing a case update for each customer claim with major milestone commitment date on a weekly basis

•    Performing weekly L2/L3 Planning meeting with site warranty planner to drive priority to CRD and Promise date fulfilment

•    Working directly with the customer or channel partner for Technical Support (L4) queries.

•    Analyzing critically field issues to provide quality solutions and determine warranty eligibility following established guidelines

•    Coordinating Engineering, Quality, Supply chain, field service, and Channel Partner activities to provide rapid resolution of field issues

Fuel your passion

To be successful in this role you will:

•    Have a Bachelor's degree from an accredited university or college.

•    Have Minimum of 5 additional years of experience in Control Valves and Digital Positioners Functional Management.

•    Have Hands on experience with Control Valve smart positioner calibration, trouble shooting and detailed analysis

•    Have Excellent product technical knowledge of Baker Hughes Masoneilan Products

•    Have ability to analyze and resolve problems.

•    Have Strong interpersonal and leadership skills.

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

•    For us flexibility works both ways, we work with global customers and have annual targets, so as long as we can respond and deliver to these we can offer a lot of flexibility in this role. Talk to us about your desired flexible working options when you apply

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

The Good Stuff

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

•    Contemporary work-life balance policies and wellbeing activities

•    Comprehensive private medical care options

•    Safety net of life insurance and disability programs

•    Tailored financial programs

•    Additional elected or voluntary benefits