Technical Specialist in MS Office Support

9 hours ago

Kollam, Kerala, India beBeeOffice Full time ₹ 9,00,000 - ₹ 18,00,000

As a technical specialist in MS Office support, you will be responsible for delivering Level 2 application support and incident management services for Microsoft 365 product applications.

The role involves collaborating with the Productivity Tools team to own and support several products within Microsoft 365, including all Office applications, MS Outlook, multiple add-ins for the MS Office Suite, Adobe Acrobat and WinZip.

You will provide expert technical assistance and excellent support for our Microsoft 365 product applications at a Level 2 skillset, with deep knowledge of Office applications and troubleshooting COM add-ins across the suite, Adobe Acrobat and WinZip.

You will work closely with Level 1/1.5 support teams and escalate complex issues to Level 3 engineers or vendors as needed.

The ideal candidate will possess a Bachelor's/Master's degree in Computer Science Engineering/Technology and relevant technical certifications would be an added advantage.

The preferred qualifications include:

  • Strong background in troubleshooting on enterprise Windows, Mac and iOS environments as well as the MS Office 365 applications that reside on those platforms.
  • Proficient in troubleshooting and resolving issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications and their add-ins within enterprise environments.
  • Expertise in supporting Outlook and native email clients, with deep knowledge of delegation, shared mailbox access, PST migrations, online archives, and related enterprise environment issues.

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