
Customer Support Expert
2 weeks ago
We are seeking a skilled Customer Support Expert to manage customer queries and provide support via chat and email.
The ideal candidate will have strong communication skills and excellent interpersonal abilities, with the ability to work effectively in a team-oriented environment.
Key Responsibilities:
- Manage customer inquiries and resolve issues efficiently
- Provide exceptional customer service and support via multiple channels
- Collaborate with internal teams to deliver end-to-end business solutions
- Maintain accurate records and reports on customer interactions
- Continuously improve processes and procedures to enhance customer satisfaction
Qualifications:
- Proven expertise in customer support and customer service
- Strong communication and interpersonal skills
- Ability to work in a team-oriented environment
- Excellent problem-solving skills with attention to detail
- Previous experience in a customer-facing role is an asset
Preferred Skills:
- Working knowledge of Microsoft Excel (basic to intermediate)
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