Automotive Customer Service Support Expert

3 days ago


Kollam, Kerala, India beBeeSpecialist Full time ₹ 4,00,000 - ₹ 8,00,000

Automotive Customer Service Specialist Job Description:

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This role involves managing daily customer requests through a shared mailbox and providing member support across multiple channels.

Key Responsibilities:

  • Process inquiries and complaints in a timely manner, ensuring customer satisfaction by addressing concerns and resolving issues promptly.
  • Manage sales and returns related to automotive spare parts.
  • Assess customer needs to achieve high levels of satisfaction.
  • Collaborate with the team to find solutions to problems and enhance knowledge of products and services.
  • Develop and document knowledge into useful content for future reference.
  • Continuously develop technical or engineering skills.
  • Meet performance targets and contribute to team success.

Requirements and Skills:

  • Proven experience in customer service.
  • Strong understanding of automotive repair, parts, and components.
  • Technical or engineering skills.
  • Excellent analytical and problem-solving abilities.
  • Ability to multitask and manage time efficiently.
  • Positive and professional demeanor when interacting with customers.
  • Customer-centric approach.
  • Teamwork and communication skills.
  • Ability to work remotely in North American working hours.


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