Automotive Customer Care Expert

1 day ago

Kollam, Kerala, India beBeeKnowledge Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

We are seeking a highly skilled and experienced Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional support to customers who report issues with their vehicles.

You will assist customers who contact us with concerns about their vehicle's mechanical, electrical, or software-related problems. You will provide accurate information and solutions regarding warranty coverage, claims, and service processes.

In addition, you will coordinate with service centers, mechanics, or technical teams to ensure timely resolution of customer problems. This may involve raising and tracking warranty claims, ensuring all documentation is accurate and complete.

You will also offer first-level technical troubleshooting guidance based on customer feedback and follow up with customers until the issue is resolved and ensure high satisfaction.

Furthermore, you will maintain records of all interactions, complaints, issues, and solutions using CRM tools and escalate complex cases to higher technical support or warranty teams when necessary.

To be successful in this role, you will need to stay updated with the latest vehicle technologies, company policies, and warranty terms.

Eligibility Criteria
  • Education: Minimum Graduate (any stream); preference to candidates with automotive or technical background.
  • Experience: 1–3 years in customer support, automotive services, or warranty handling is preferred.
  • Language: Proficiency in Hindi and English; other regional languages are a plus.
  • Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role is an advantage.

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