Automotive Service Consultant

7 days ago

Kollam, Kerala, India beBeeCustomerService Full time ₹ 12,01,000 - ₹ 24,32,074

Job Overview:

We are seeking an experienced and skilled Service Advisor to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring the quality of service meets our high standards.

Key Responsibilities:

  • Develop strong relationships with customers, understanding their needs and concerns, and addressing them promptly.
  • Effectively communicate complex vehicle issues to customers, ensuring they feel informed and empowered.
  • Estimate costs and timelines for repairs or maintenance, providing transparency and setting expectations.
  • Work closely with technicians and parts departments to ensure seamless service experiences.
  • Stay current with automotive technology through continuous learning and development.

What We're Looking For:

  • Excellent customer service skills, with a focus on empathy and understanding.
  • Ability to translate technical information into clear, concise language.
  • Strong problem-solving skills, with a focus on resolving customer issues promptly.
  • Good communication skills, with the ability to work effectively with customers and colleagues.
  • Ability to learn and adapt quickly, staying up-to-date with the latest automotive technologies.

Benefits:

As a valued member of our team, you will receive a competitive salary and benefits package, including opportunities for professional growth and development.

Why Work With Us?

Our company is committed to delivering exceptional service and quality, and we strive to create a positive and supportive work environment. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.

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