Customer Support Representative

3 days ago


Kollam, Kerala, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 10,00,000
Job Opening

About the Role:

We are seeking a dedicated professional to provide exceptional customer support via chat and email during overnight hours.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely manner.
  • Provide personalized assistance, offering solutions tailored to customers' needs.
  • Troubleshoot technical issues and escalate complex cases when necessary.
  • Document customer interactions and resolutions accurately.
  • Collaborate with team members for seamless operations.
  • Stay updated on product knowledge to provide accurate information.
  • Identify opportunities for process improvement.

Requirements:

  • This is an office day job.
  • Previous experience in customer support or a related field is preferred.
  • Excellent written communication skills with a strong command of English.
  • Ability to multitask and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with customer support software is a plus.


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