
Customer Support Representative
3 days ago
About the Role:
We are seeking a dedicated professional to provide exceptional customer support via chat and email during overnight hours.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely manner.
- Provide personalized assistance, offering solutions tailored to customers' needs.
- Troubleshoot technical issues and escalate complex cases when necessary.
- Document customer interactions and resolutions accurately.
- Collaborate with team members for seamless operations.
- Stay updated on product knowledge to provide accurate information.
- Identify opportunities for process improvement.
Requirements:
- This is an office day job.
- Previous experience in customer support or a related field is preferred.
- Excellent written communication skills with a strong command of English.
- Ability to multitask and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
- Familiarity with customer support software is a plus.
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