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Customer Service Representative
3 weeks ago
We are seeking a highly skilled and professional Customer Service Representative to provide exceptional support to our customers.
About the Role:- Provide timely and effective customer service via phone, email, and other communication channels
- Resolve customer complaints and issues promptly while maintaining a positive attitude
- Manage customer records accurately using Excel and internal tools
- Ensure seamless communication with internal departments for quick resolutions
- Track customer interactions efficiently
- Identify areas for process improvement to enhance customer satisfaction
- Prepare regular reports for management review
Key Qualifications:
- Bachelor's degree in any discipline
- 2-3 years of relevant experience in customer service or support roles
- Fluent English language skills
- Excellent communication and interpersonal skills
- Proficiency in MS Excel (data entry, filters, reports)
- Strong follow-up and time management abilities
- Ability to work calmly under pressure and handle multiple tasks
- Strong analytical and problem-solving skills
- Ability to multitask and prioritize tasks effectively
- Excellent written and verbal communication skills
- High level of professionalism and discretion when handling customer information
- Adaptability and flexibility to meet changing business needs
Benefits:
- Competitive compensation package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Comprehensive training and support programs
