
Customer Service Experience Specialist
2 days ago
Are you passionate about delivering exceptional service and developing a rewarding career in customer-facing roles? This Customer Service Representative position offers the opportunity to join our team in Gurugram, providing excellent support to customers through various communication channels.
Key Responsibilities:
- Provide outstanding customer experience via phone, email, and live chat.
- Handle a high volume of inbound and outbound interactions, addressing customer inquiries, concerns, and account-related questions.
- Efficiently and accurately resolve customer issues, ensuring a positive and professional experience.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to achieve service level agreements and departmental goals.
Requirements:
- 0-2 years of experience in customer-facing roles, with a preference for candidates from the banking or financial services industry.
- Excellent communication skills in English, both verbal and written.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work in a fast-paced, target-driven environment.
What We Offer:
- A competitive salary and opportunities for career growth in the customer-facing sector.
- Comprehensive training to enhance your service expertise.
- Supportive work culture and collaborative team environment.
This role presents an excellent opportunity to kick-start or advance your career in customer service. If you're ready to deliver exceptional results and make a real impact, apply now.
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