Customer Service Specialist

21 hours ago


Kollam, Kerala, India beBeeCustomerService Full time ₹ 7,20,000

We are looking for a highly skilled and dedicated Customer Service Specialist to join our team. In this role, you will be responsible for managing escalated customer queries, liaising with partners, and resolving complaints in a timely and professional manner.

About The Role

This is an exceptional opportunity for someone who is passionate about delivering best-in-class customer service. As part of our team, you will have the chance to make a significant impact and contribute to our mission of simplifying car maintenance for customers across the UK and EU.

Key Responsibilities:
  • Manage and resolve escalated customer complaints in a timely and professional manner.
  • Liaise with partners to provide solutions and ensure agreed actions are completed on time.
  • Monitor trends in complaints and work with the Customer Service Team Lead to reduce repeated complaints by identifying root causes and suggesting process improvements.
  • Assist the Customer Service team in handling general customer queries, including managing incoming calls, emails, and live chat requests.
Requirements:
  • Passion for delivering best-in-class customer service.
  • Minimum 3 years' experience in handling customer complaints in a fast-paced environment.
  • Minimum 2 years' experience working in a customer-facing role.
  • Fluent written and spoken English.
  • Excellent time-management skills and ability to manage own workload.


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