
Customer Service Specialist
21 hours ago
We are looking for a highly skilled and dedicated Customer Service Specialist to join our team. In this role, you will be responsible for managing escalated customer queries, liaising with partners, and resolving complaints in a timely and professional manner.
About The RoleThis is an exceptional opportunity for someone who is passionate about delivering best-in-class customer service. As part of our team, you will have the chance to make a significant impact and contribute to our mission of simplifying car maintenance for customers across the UK and EU.
Key Responsibilities:- Manage and resolve escalated customer complaints in a timely and professional manner.
- Liaise with partners to provide solutions and ensure agreed actions are completed on time.
- Monitor trends in complaints and work with the Customer Service Team Lead to reduce repeated complaints by identifying root causes and suggesting process improvements.
- Assist the Customer Service team in handling general customer queries, including managing incoming calls, emails, and live chat requests.
- Passion for delivering best-in-class customer service.
- Minimum 3 years' experience in handling customer complaints in a fast-paced environment.
- Minimum 2 years' experience working in a customer-facing role.
- Fluent written and spoken English.
- Excellent time-management skills and ability to manage own workload.
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