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Dehradun-based Customer Service Representative Wanted
3 weeks ago
We are a rapidly expanding jewellery brand seeking a highly skilled Customer Service Specialist based in Dehradun. The ideal candidate will possess at least 2 years of experience in customer service, operations, or EA roles and thrive in a startup environment.
The successful applicant will work closely with the founder, providing administrative and organisational support while ensuring smooth execution across customer service, operations, content, and collaborations.
- Manage daily customer queries (WhatsApp, Instagram, email) within 24 hours
- Maintain a brand calendar for sales, launches, and shoots
- Coordinate with freelancers (editors, photographers, UGC creators)
- Keep inventory updated, assist with website uploads
- Manage influencer/brand collaborations and follow-ups
- Share weekly reports on customers, stock, and key updates
- Minimum 2 years' experience in customer service, operations, or EA roles
- Strong communication and organisational skills
- Proactive, detail-oriented, and reliable
- Ability to take ownership and drive tasks to completion
- Experience in fashion, jewellery, or e-commerce is a plus
- Collaborate with the founder in a high-growth brand
- Be the customer-facing anchor of a business loved by its community
- Exposure across all aspects of running a business
Location: Dehradun. Full-time opportunity available.
