Customer Service Representative

1 week ago


Kollam, Kerala, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 8,50,000

Job Overview:

We are seeking a highly motivated customer service professional to deliver exceptional experiences across various channels.

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Identify and resolve customer issues efficiently while maintaining a positive attitude.
  • Provide accurate information by using the right tools and resources.
  • Document customer interactions and update internal databases with details of inquiries and actions taken.
  • Collaborate with internal teams to ensure customer satisfaction.
  • Escalate unresolved issues to the appropriate departments as necessary.
  • Follow communication procedures, guidelines, and policies.
  • Contribute to team goals and meet or exceed personal targets for customer satisfaction and issue resolution.
Requirements:
  • Proven experience in customer support or client services is preferred.
  • Excellent communication and interpersonal skills are essential.
  • Able to multi-task, prioritize, and manage time effectively.
  • Strong problem-solving skills and attention to detail.
  • High school diploma or equivalent; a college degree is a plus.

Benefits:

  • A dynamic work environment that fosters growth and development.
  • Ongoing training and professional development opportunities.
  • Competitive compensation and benefits package.

Why Join Us:

  • Pursue a challenging and rewarding career in customer service.
  • Work collaboratively with a talented team of professionals.
  • Contribute to the success of our organization.


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