Customer Experience Specialist

1 day ago


Kollam, Kerala, India beBeeCustomerService Full time ₹ 25,00,000 - ₹ 40,00,000

Job Title: Customer Service Executive

About the Role

We are seeking a highly motivated and skilled Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring that customers have a positive experience with our company.

Key Responsibilities
  • Providing complete information about products and services to customers
  • Solving product or service-related issues of customers
  • Preparing customer service guidelines
  • Maintaining records of customers
  • Giving the right pitch to potential customers to sell products or services
  • Maintaining and updating customer information regularly
  • Providing best possible solutions to customer queries
Requirements

To succeed in this role, you will need:

  • Confidence and dynamism
  • A bent towards sales
  • Excellent interpersonal and listening skills
  • Good persuasion skill
  • Efficiency in converting customer interest into sales
  • Good negotiation skills
  • Team player
  • Quick learner, creative, and achiever
  • Passionate about work output
  • Ability to communicate effectively in Hindi and English languages
  • Basic computer skills
What We Offer

We offer an amazing work culture, complete day shift, 6-day working, 1 roster off, unlimited incentives, and good opportunity for career progression.



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