Customer Experience Specialist
2 days ago
The Reservations Executive is a key role within our organization, responsible for providing exceptional customer service and ensuring seamless guest experiences.
This position requires proactive communication with guests through various channels to provide pre-arrival information, answer inquiries, and address concerns.
A Reservations Executive must ensure timely and accurate responses to guest queries regarding hotel policies, amenities, local attractions, and other relevant information.
They will handle guest complaints or issues promptly and professionally, seeking resolutions and escalating to relevant departments if necessary.
Additionally, they will coordinate with the reservations team to ensure seamless handover of guest information and payment details.
The ideal candidate will identify opportunities to upsell additional services, upgrades, or amenities to enhance the guest experience and increase revenue.
They will promote hotel loyalty programs, special offers, and packages to encourage guest participation and loyalty.
Strong relationships with guests are built by demonstrating personalized service, attentiveness, and genuine care for their needs and preferences.
Maintaining a guest database with accurate and up-to-date contact information, preferences, and special requests is also essential.
Pre-arrival metrics such as confirmation rates, booking trends, and guest feedback are tracked and analyzed to identify areas for improvement and develop strategies for enhancing the pre-arrival experience.
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Customer Experience Specialist
2 weeks ago
Kollam, Kerala, India beBeeCustomerSuccess Full time ₹ 20,00,000 - ₹ 25,00,000Unlock Your Potential as a Customer Support Expert!About the RoleWe are seeking an experienced and skilled Customer Success Lead to join our dynamic team. As a key player in driving customer satisfaction and business success, you will be responsible for managing a team of customer support agents, onboarding specialists, and customer success members.Your...
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Customer Experience Specialist
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Customer Experience Specialist
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Customer Experience Specialist
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Customer Resolution Specialist
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Customer Care Specialist
1 week ago
Kollam, Kerala, India beBeeCustomerCare Full time ₹ 8,50,000 - ₹ 12,10,000Customer Care Specialist">Job Summary">Our organization seeks a skilled and empathetic Customer Care Specialist to provide exceptional customer service to healthcare plan members.">We are committed to ensuring you have the skills and support needed for success throughout your career. From training to individualized coaching, you will have access to thousands...
