
Support Representative
1 day ago
About Us
We are a leading travel management company.
Role Overview:
As a Customer Service Representative, you will be the first point of contact for our clients, providing prompt, accurate, and effective assistance across phone, email, and chat channels.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Deliver accurate information regarding services, procedures, and requirements.
- Handle and resolve customer complaints and issues with empathy and efficiency.
- Escalate complex queries to the appropriate internal departments.
- Maintain detailed and organized records of all customer interactions and transactions.
- Assist clients in completing required forms and documentation.
Requirements:
- Minimum 2 years of experience in a customer service or client support role.
- Strong verbal and written communication skills.
- Excellent interpersonal and problem-solving abilities.
- Ability to manage multiple tasks and prioritize effectively.
- Knowledge of application procedures and travel regulations is highly desirable.
- Proficiency in Microsoft Office Suite (Word, Excel)
We offer:
- A positive work environment
- Flexible work schedules
- Competitive holiday and sick leave policies
- Opportunities for professional development
- Team building activities
- Career advancement opportunities
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