Support Representative

1 day ago


Kollam, Kerala, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000

About Us

We are a leading travel management company.

Role Overview:

As a Customer Service Representative, you will be the first point of contact for our clients, providing prompt, accurate, and effective assistance across phone, email, and chat channels.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Deliver accurate information regarding services, procedures, and requirements.
  • Handle and resolve customer complaints and issues with empathy and efficiency.
  • Escalate complex queries to the appropriate internal departments.
  • Maintain detailed and organized records of all customer interactions and transactions.
  • Assist clients in completing required forms and documentation.

Requirements:

  • Minimum 2 years of experience in a customer service or client support role.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and problem-solving abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Knowledge of application procedures and travel regulations is highly desirable.
  • Proficiency in Microsoft Office Suite (Word, Excel)

We offer:

  • A positive work environment
  • Flexible work schedules
  • Competitive holiday and sick leave policies
  • Opportunities for professional development
  • Team building activities
  • Career advancement opportunities


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