Customer Support Expert

3 days ago


Kollam, Kerala, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 80,00,000
Job Role:

The Customer Service Specialist plays a vital role in delivering outstanding customer service experiences for both current and prospective clients.

  • Assist clients with inquiries through live chat or email
  • Provide excellent customer service experience efficiently
  • Stay updated on the company's platform/product, including general market conditions
  • Proactively manage and follow up on client inquiries/complaints
  • Transform client needs into constructive feedback and suitable solutions for management
  • Identify and flag any discrepancies or potential risks to management promptly

Required Skills and Qualifications:

  • Bachelor's degree in finance, economics, mathematics, or a related field
  • Diploma in business administration or business management with strong analytical skills
  • 2-4 years of customer service experience, trained in frontline operations (live chat and email)
  • Experience working in financial institutions, fintech advantageous
  • Strong analytical skills and passion for knowledge development in fintech/crypto trading firms
  • Team player, committed, and self-driven, with excellent communication and writing skills in English & Hindi


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