Customer Support Specialist

4 days ago

Kollam, Kerala, India beBeeCustomerSupport Full time ₹ 50,00,000 - ₹ 85,00,000

Job Title: Customer Support Professional

About This Role:

This is a dynamic opportunity to join our team as a customer support professional.

Key Responsibilities:

  • Resolve customer issues through effective communication and collaboration with drivers and fleets.
  • Maintain high service standards to ensure exceptional customer satisfaction.
  • Manage ride confirmations and adjust as necessary.
  • Maintain accurate records of interactions in our CRM system.
  • BUILD strong working relationships with suppliers, operations, sales, and external stakeholders.
  • Provide outstanding customer service support.

Requirements:

  • A minimum 2 years of experience in customer support or a similar environment.
  • Strong analytical skills are essential for success in this role.
  • Excellent English verbal and written communication skills are mandatory.
  • Proficiency in Microsoft Office Suite is required.
  • Able to work effectively in a fast-paced environment with attention to detail.

What We Offer:

  • A collaborative and dynamic team culture.
  • Ongoing learning and development opportunities.
  • A competitive salary and benefits package.

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