
Customer Support Specialist
2 days ago
Boost your career as a skilled Help Desk Engineer - Level 1 and streamline international customer operations with this dynamic role.
About the Job:This position is ideal for self-driven individuals who thrive in fast-paced environments and possess hands-on experience in ticketing tools and remote support software.
The company specializes in Business Process Outsourcing, IT Services, and Staff Augmentation. We deliver tailored solutions to drive operational excellence, including Project Consulting, Agile Project Lifecycle Management, and Digital Marketing Services.
We are seeking a proactive and customer-focused professional who can assign and manage support tickets using a ticketing system.
Main Responsibilities:- Assign and manage support tickets
- Provide first-level IT support for servers, firewalls, desktops, laptops, and peripherals
- Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
- Perform system administration and basic troubleshooting for Windows OS and applications
- Degree in Computer Science or Information Technology
- Strong problem-solving skills and ability to work independently
- Excellent verbal and written communication skills in English
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