
Customer Service Liaison
2 days ago
The ideal candidate will be the first point of contact for clients, providing exceptional support and ensuring a positive customer experience.
Responsibilities include serving as the primary contact via phone, email, and chat, responding promptly to inquiries, resolving customer complaints efficiently, and maintaining detailed records of client interactions and transactions.
Key Qualifications:
- Bachelor's degree or equivalent experience preferred.
- 1–3 years of experience in customer service (experience with international clients preferred).
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM systems and MS Office/Google Workspace.
Working effectively in a fast-paced environment, managing multiple tasks, and collaborating across different time zones are also essential requirements.
Why This Role?
This position offers an excellent opportunity to build strong relationships with clients, understand their needs, and deliver outstanding customer service.
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