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Dedicated Customer Liaison

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About us:

We're on a mission to revolutionize the way modern India wears and gifts jewelry.

With Italian-inspired designs, certified 92.5 sterling silver, and premium craftsmanship, we've built a loyal customer base that values both quality and experience.

  • Job Summary

We are seeking a highly skilled Customer Support Executive to be the voice of our brand for our customers.

  • Responsibilities

The ideal candidate will be responsible for:

  • Verifying addresses for confirmation calls on COD/prepaid orders.
  • Managing end-to-end customer support across phone, WhatsApp, email, and social media.
  • Handling returns and exchanges with empathy and efficiency.
  • Collecting customer insights and feedback to help improve our products, packaging, and overall brand experience.
  • Maintaining accurate records of interactions and following up with customers until resolution.
  • Collaborating with operations and marketing teams to ensure smooth order fulfillment and a delightful customer journey.
  • Identifying patterns in customer queries and suggesting improvements.
  • Requirements

To succeed in this role, you'll need:

  • 1–2 years of customer support experience (D2C/e-commerce preferred).
  • Excellent communication skills in English and Hindi (written and verbal).
  • Strong problem-solving skills and ability to handle tough situations calmly.
  • Highly active, energetic, and empathetic — with a customer-first attitude.
  • Comfortable with phone support, WhatsApp Business, email, and CRM tools.
  • Able to work on-site, 6 days a week at our office.
  • Why Join Us?

You'll love working with us because:

  • We're a high-growth D2C brand disrupting the jewelry space.
  • We value ownership, creativity, and learning.
  • You'll have exposure to both customer success and brand strategy.
  • There's opportunity to grow with the company as we scale nationwide and globally.