Technical Support Specialist

2 weeks ago


Mumbai, Maharashtra, India Tejas Networks Full time

Company Overview:

We are Tejas Networks, a leading provider of networking solutions. Our team is passionate about delivering exceptional services to our customers.

Job Summary:

We are seeking an experienced Technical Support Engineer to join our team. The successful candidate will be responsible for driving telco issues to resolution in line with our mandate.

Key Responsibilities:

  • As a customer champion, you will successfully drive telco issues to resolution within agreed timelines.
  • You will ensure that response and resolution times meet committed SLA targets.
  • You will use your knowledge to propose innovative solutions and work-arounds as required.
  • You will intelligently escalate field issues and work with the development team to resolve unique customer challenges.
  • You will prioritize your work in line with team objectives and provide guidance to others.
  • You will harmoniously work in a team environment and promote a culture of excellence.

Required Skills and Qualifications:

  • Strong hold on Optical (SDH/SONET), DWDM/OTN, EoS (Ethernet over SDH), Packet Network protocols & technologies.
  • Ability to debug, analyze, categorize, and troubleshoot telco issues efficiently and effectively.
  • Soft Skills: Excellent Verbal/Written communication skills, Polite, Team player, Individual contributor, Self-learner.

Estimated Salary: ₹10,00,000 - ₹15,00,000 per annum, depending on experience.

Benefits:

  • Competitive salary package
  • Opportunities for growth and professional development
  • A dynamic and collaborative work environment


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