Production Support Specialist

3 days ago


Bengaluru, Karnataka, India Epsilon India Full time

About Epsilon India

Epsilon India, a leading IT solutions provider, is seeking a highly skilled Production Support Specialist - Technical Operations to join our team. As a key member of our technical operations team, you will play a crucial role in ensuring the smooth operation of our production systems.

Salary: ₹1,200,000 - ₹1,800,000 per annum

Job Description

The Production Support Specialist - Technical Operations will be responsible for executing and monitoring production processes, managing production incidents, troubleshooting and escalating issues, and communicating technical problems verbally and in writing. This includes monitoring program execution, identifying and communicating processing variances, managing production alerts, creating incident tickets, and maintaining production schedules.

Key Responsibilities

  • Monitor and verify program execution, identification and communication of processing variances and potential issues
  • Manage Production alerts and take necessary action as per the run-book
  • Creation of incident tickets, and follow-up until closure as per Standard Operational Procedure
  • Maintain and adhere production schedules to include ad-hoc requests
  • Stopping and starting system processes
  • Troubleshoot failures and determine best course of action
  • Internal Stakeholder communications with respect to the daily production cycles
  • Documenting all Operational activities (Known Error Database, reports, Troubleshooting steps, Operation manual, important mail communications)
  • SLA Adherence
  • Flexible to work in shifts (APAC, EMEA, NA)
  • Assist with restores and backup requests
  • Production Trend analysis & Root cause analysis of the issues
  • Ability to handle operational activities across accounts and Domains

Requirements

  • Bachelor's degree in science or engineering
  • 2-5 years of Production Support work experience

Essential Skills and Experience

  • Good communication, interpersonal, and analytical skills
  • Ability to articulate technical problems verbally and in written form
  • Good Understanding of SQL and scheduling
  • Familiarity/Experience with UNIX, LINUX, Windows environments
  • Hands on experience in Unix/PERL scripting
  • Familiarity with scheduling and job monitoring tools
  • Professional proficiency in English

Desirable Skills and Experience

  • Good understanding of Operational best practices (ITIL framework)
  • Good time management
  • Knowledge of MS Office
  • Eagerness to learn new technologies and domains
  • Detail oriented and ability to multi-task
  • Good Team Player
  • Quick learner in a fast paced and challenging work environment
  • Familiarity/Experience with Hosting technology(s) (IIS, Apache, Tomcat - various variants)

What we offer

  • Competitive salary
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

About Epsilon India

Epsilon India is a leading IT solutions provider with a strong presence in the industry. We are committed to delivering high-quality services and solutions to our clients, and we are looking for talented individuals like you to join our team.



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