Product Support Specialist
2 weeks ago
Product Support Specialist
About Us:Karnival is a customer marketing platform that focuses on elevating and leveraging current customer experiences to improve retention and growth.
Key Responsibilities:Our ideal candidate will be responsible for identifying and reporting issues/bugs in products, aligning with the Tech team on feasibility checks, testing new products, and gathering feedback from customers.
Additionally, the successful candidate will be involved in customer portfolio management, product demonstration, and smooth onboarding of clients into the system.
They will also create a knowledge base by preparing high-quality and interactive user instructions, FAQs, and other repositories to help customers.
Requirements:- Mandatory 1+ years of customer-facing role in SaaS environment.
- Ability to forge a strong relationship with clients and maintain rapport.
- Ability to articulate technical aspects of our product to non-technical people.
- Passionate about technology and advocate for innovations.
- Strong time management and client management skills.
- Excellent communication/presentation skills.
- Diligent in documentation and notes-taking.
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