Product Support Specialist

2 weeks ago


Bengaluru, Karnataka, India Karnival Full time
Job Title:

Product Support Specialist

About Us:

Karnival is a customer marketing platform that focuses on elevating and leveraging current customer experiences to improve retention and growth.

Key Responsibilities:

Our ideal candidate will be responsible for identifying and reporting issues/bugs in products, aligning with the Tech team on feasibility checks, testing new products, and gathering feedback from customers.

Additionally, the successful candidate will be involved in customer portfolio management, product demonstration, and smooth onboarding of clients into the system.

They will also create a knowledge base by preparing high-quality and interactive user instructions, FAQs, and other repositories to help customers.

Requirements:
  • Mandatory 1+ years of customer-facing role in SaaS environment.
  • Ability to forge a strong relationship with clients and maintain rapport.
  • Ability to articulate technical aspects of our product to non-technical people.
  • Passionate about technology and advocate for innovations.
  • Strong time management and client management skills.
  • Excellent communication/presentation skills.
  • Diligent in documentation and notes-taking.


  • Bengaluru, Karnataka, India AT&T Full time

    Job Title: Production Support SpecialistJob Summary:We are seeking a highly skilled Production Support Specialist to join our team at AT&T. The successful candidate will be responsible for providing technical support and administrative assistance to ensure the smooth operation of our production systems.Key Responsibilities:Provide technical support and...


  • Bengaluru, Karnataka, India Mercedes-Benz Full time

    Job Title: Product Support SpecialistAbout the Role: We are seeking a skilled Product Support Specialist to join our team at Mercedes-Benz Research and Development India Private Limited.Key Responsibilities:Provide technical solutions for complex vehicle issuesIdentify potential issues from product data and field dataDiscuss solutions with...


  • Bengaluru, Karnataka, India WiseTech Global Full time

    About the roleAt WiseTech Global, we're seeking a skilled Product Support Specialist to join our team. In this role, you'll play a vital part in efficiently managing incoming incidents from customers and internal teams. Your key responsibilities will include evaluating and categorizing incidents, assigning them to the appropriate teams, and ensuring timely...


  • Bengaluru, Karnataka, India Practo Full time

    Job DescriptionProduct Support Specialist at Practo Technologies Pvt LtdPosition: Product Support SpecialistLocation: BangaloreDepartment: Corporate Client ServicesCompany Overview:Practo Technologies Pvt Ltd is a leading healthcare technology company that connects patients with healthcare providers. Our platform simplifies access to medical services,...


  • Bengaluru, Karnataka, India PayU Full time

    Job ResponsibilitiesAs a Production Support Specialist at PayU, you will be responsible for ensuring the smooth operation of our production environment. This includes troubleshooting and resolving issues in a timely manner, as well as collaborating with cross-functional teams to identify and implement process improvements.Strong Unix/Linux and Windows...


  • Bengaluru, Karnataka, India Thermo Fisher Scientific Full time

    Product Development and Support SpecialistThermo Fisher Scientific is seeking a highly skilled Product Development and Support Specialist to join our team. The successful candidate will be responsible for developing and supporting chromatographic products and applications.Develop and maintain chromatographic methods, application notes, and training...


  • Bengaluru, Karnataka, India AT&T Full time

    Job DescriptionAs a Production Support Specialist at AT&T, you will be responsible for providing technical support and administrative assistance for the day-to-day operations of our data warehouse system. You will work closely with various teams to ensure the reliability and efficiency of our systems, and provide 24/7 operational support on holidays and...


  • Bengaluru, Karnataka, India ScaleneWorks Full time

    About the Role:As a Production Support Specialist at ScaleneWorks, you will be responsible for providing top-notch technical support to our global customer base. Key Responsibilities:- Investigate complex technical issues by analyzing application behavior, logs, and configuration settings- Collaborate with cross-functional teams to deliver high-quality...


  • Bengaluru, Karnataka, India SmartBear Full time

    About the Role:We are seeking a highly skilled Product Support Specialist to join our team at SmartBear. As a Product Support Specialist, you will be responsible for delivering technical support services to our customers, working closely with our development teams to gain knowledge of our systems and increase your technical skill set.Key...


  • Bengaluru, Karnataka, India The Nielsen Company Full time

    About the RoleWe are seeking a skilled Production Support Specialist to join our team at The Nielsen Company. As a Production Support Specialist, you will be responsible for ensuring the smooth operation of our TV rating production system and alternative home screens.Key ResponsibilitiesManage and maintain the TAM system, ensuring smooth operation and...


  • Bengaluru, Karnataka, India WiseTech Global Full time

    About the roleAt WiseTech Global, we're seeking a skilled Product Support Specialist to join our team. As a key member of our support team, you'll play a vital role in efficiently managing incoming incidents from customers and internal teams.Key responsibilities include evaluating and categorizing incidents, assigning them to the appropriate teams, and...


  • Bengaluru, Karnataka, India Vikgol Full time

    Job SummaryThe Product Support Specialist provides technical assistance and troubleshooting to customers and internal teams. They diagnose technical problems, address customer inquiries, and work with engineering teams to enhance product performance.Key ResponsibilitiesTechnical Issue Resolution- Diagnose and troubleshoot issues using AWS logs and software...


  • Bengaluru, Karnataka, India BETSOL Full time

    Job SummaryAs a Production Support Specialist at BETSOL, you will be responsible for providing level 2 and level 3 support in a 24x7 environment. This includes monitoring mail and ticket systems, providing excellent customer service via various communication channels, and following documented processes and procedures.Key ResponsibilitiesProvide timely and...


  • Bengaluru, Karnataka, India WiseTech Global Full time

    About the RoleAt WiseTech Global, we are seeking a skilled Product Support Specialist to join our team. As a key member of our support team, you will play a vital role in efficiently managing incoming incidents from customers and internal teams.Key ResponsibilitiesEvaluate and categorize incidents to ensure timely resolutionAssign incidents to the...


  • Bengaluru, Karnataka, India Karnival Full time

    About the RoleKarnival is a customer marketing platform that helps businesses elevate and leverage customer experiences to improve retention and growth. We're looking for a skilled Product Support Specialist to join our team.Key ResponsibilitiesIdentify and report product issues, and work with the tech team to resolve them.Test new products, gather customer...


  • Bengaluru, Karnataka, India CAPCO Full time

    TWS Production Support SpecialistAt Capco, we're seeking a skilled TWS Production Support Specialist to join our team. As a key member of our support team, you'll be responsible for providing top-notch support for our TWS environments, ensuring seamless execution of batch processing and troubleshooting routine errors.Key Responsibilities:Provide day-to-day...


  • Bengaluru, Karnataka, India PayU Full time

    Job SummaryWe are seeking a highly skilled Production Support Specialist to join our team at PayU. As a key member of our production support team, you will be responsible for ensuring the smooth operation of our production environment.Key ResponsibilitiesProvide exceptional support to our production environment, ensuring minimal downtime and optimal...


  • Bengaluru, Karnataka, India ScaleneWorks Full time

    At ScaleneWorks, we are seeking a highly skilled Production Support Specialist to facilitate the Maintenance team's activities.This role requires strong coordination and communication skills to ensure seamless daily operations and efficient problem-solving. Key responsibilities include:Running daily stand-ups for team members working in rotation using Kanban...


  • Bengaluru, Karnataka, India Sabre Full time

    Job SummaryThe Product Support Specialist will be responsible for providing exceptional customer service and technical support to clients. This role requires strong communication skills, both written and verbal, and the ability to work in a fast-paced environment.Key ResponsibilitiesProvide technical support to customers via phone, email, and chatDevelop and...


  • Bengaluru, Karnataka, India Epsilon Full time

    Job OverviewThe Product Support Specialist will provide expert technical support to Epsilon's homegrown products, working closely with stakeholders to analyze, troubleshoot, and resolve complex issues. This role requires a strong understanding of RHEL, Oracle DB, SQL, AWS, and Shell/Perl/Ansible, as well as general knowledge of Java/.net, networking...